If there is an immediate risk to life or you are trapped by floodwater please call the emergency services on 999.
During widespread flooding the fire and rescue service is very busy and will prioritise its attendance to emergencies where there is a risk to life.
If you wish to report a flooding incident, or have concerns that your property may be immediately at risk of flooding, please contact the Environment Agency's Extended Floodline Service on 0345 988 1188 where Environment Agency staff with up to date information will be able to assist you. Alternatively please visit the Environment Agency (external link).
The Environment Agency (external link) has an online service and a 24 hour Floodline giving advice on what to do when flood warnings are issued, how to prepare for flooding and what to do during and after a flood – call 0345 988 1188.
For further details of local and national flood information or to sign up to receive flood alerts visit the Environment Agency flood warning (external link) service.
West Lancashire Borough Council does not provide sandbags.
You should take steps to protect the property you live in, whether you own or rent it.
Sandbags can be sourced from builders' merchants or DIY stores. If you don’t have any sandbags you can use alternatives such as pillow cases or refuse sacks and fill them with garden soil. Sandbags, however, only bring temporary relief from flood waters and the Council recommends that property owners investigate the use of other flood prevention tools. A good website for information is the Flood Advisory Service (external link).
Protecting your property
The National Flood Forum (external link) website provides useful advice on how to protect properties from flooding and has examples of products that may assist you to protect your home.
Flooding - who can assist?
Lead local flood authorities
County Councils are responsible for developing, maintaining and applying a strategy for local flood risk management in their areas and for maintaining a register of flood risk assets. They also have lead responsibility for managing the risk of flooding from surface water, groundwater and ordinary watercourses.
Lancashire County Council is the lead local flood authority covering the West Lancashire area: tel 0300 123 6701.
For any flooding from highway drainage, surface water, groundwater or watercourses (brooks or streams) call Lancashire County Council: 0300 123 6780.
Flooding from main (larger) river or coastal waters
For the latest forecast and flood warnings, information and advice on protecting your home and what to do in the event of flooding, call Environment Agency: 0845 988 1188.
Flooding from sewers or burst water mains
Contact your water provider. Call United Utilities: 0845 746 2200.
Evacuating your home
If your home has suffered serious internal flooding and you need to evacuate, the Council will be able to activate a rest centre where you would be supported. Please contact us: 01695 577177.
Can West Lancashire Borough Council supply me/my business with sandbags?
No. The Council does not provide sandbags. You may be able to purchase sandbags from local builders' merchants. Sandbags, however, only bring temporary relief from flood waters and the Council recommends that property owners investigate the use of other flood prevention tools. The following websites provide useful for information: Flood Advisory Service (external link) and National Flood Forum (external link).
How can I dispose of flood damaged items?
If you are insured, your insurance company should take care of this for you. The council does provide a bulky item collection service but there is normally a charge for this service.
For further information or to book a collection please visit the bulky collections page or, during office hours, contact Customer Services on 01695 577177.
During major flooding events specific advice may be issued in relation to the collection of flood damaged items. This will be published on this website.
Are there any evacuation procedures in place?
The council will work closely with the Environment Agency and the emergency services to establish whether evacuations are required. If evacuations are needed then the council will set up a rest centre and will arrange to transport residents to the centre where they will be registered and provided with the relevant support. If you are evacuating your home, have nowhere else to go, and have not been advised where there is a rest centre then please contact the council on 01695 577177.
Who deals with flooding on/from the highway?
Lancashire County Council - 0300 123 6780
Who is responsible for clearing drains/gullies?
Those on the highway are the responsibility of Lancashire County Council - 0300 123 6780. All others are the responsibility of the land owner.
A sewer or drain is flooding. who is responsible for this?
United Utilities should be contacted regarding flooding from sewers and drains. Contact them on 0345 672 3723.
Who is responsible for Hurlston Brook in Ormskirk?
West Lancashire Borough Council is responsible for the section of Hurlston Brook which runs through Coronation Park, Ormskirk. The trash screens are routinely cleared on a rota basis to allow the free flow of water and during expected severe weather the screens are checked on a daily basis.
- Lancashire County Council (external link) advice on flooding
- Environment Agency Extended Floodline Service: 0345 988 1188
- Gas leak: National Grid: 0800 111999
- Electrical hazard: Electricity North West: 105
- United Utilities (sewage problems): 0345 672 3723
- Homelessness: 0845 371 0898 or visit our homeless pages
- Flooding safety advice can also be found on Lancashire Fire and Rescue (external link) website
- Flood Re (external link) is the national scheme designed to help provide better access to affordable home insurance for those in high flood-risk areas across the UK. It represents a long-term, sustainable approach to providing home insurance for those at flood risk and provides a link of participating insurers.
- National Flood Forum (external link)
Find out more
Flooding in winter 2015/16
The Council is continuing to assist homeowners and businesses following the flooding over Christmas and new year.