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Gas servicing

We are legally required to carry out a safety check on your gas appliances every 12 months. We are committed to your safety and we take our responsibilities on gas safety very seriously.

We will make sure:Gas Safe logo

  • Gas fittings (appliances and pipe works), and flues, installed by us are maintained in safe condition.
  • All installation, maintenance safety checks and annual gas servicing is carried out by a Gas Safe registered gas engineer.
  • A gas service is carried out on each gas appliance and flue that we have installed in your home every year.
  • When you take up a new tenancy all gas appliances and flues will be checked before you move in
  • We keep a record of each annual gas service.
  • We will give you a copy of the current gas safety certificate (CP12) for your home when completed, or if you are a new tenant a copy will be included in your welcome pack.

Your responsibilities as a tenant

  • You must allow us access to your home to carry out maintenance or safety checks on our gas appliances.
  • For your safety, always use a suitably qualified gas engineer to carry out any work to a gas installation in your home. You are not allowed to install any gas appliances without our permission. We do not fit gas cookers or 'decorative' gas fires but we will give you permission as long as you have them installed by gas safe engineers, We can always send our gas inspector round to check the work for you.
  • If any council installed equipment fails such as boilers or council fitted gas fires we will repair or replace them.
  • If you have any doubt about the safety of your gas equipment, it should be turned off and you should immediately contact National Grid on 0800 111 999.
  • Failure to allow access to your home for us to complete this check is dangerous for you, your family and your neighbours. It is also a breach of your tenancy conditions, which could result in legal action to enforce access or end your tenancy.
  • If you would like to make an appointment or find out when your next service is due please call 01695 585293.

Danger signs to look out for

Good Gas      Bad gas

  • sooting or staining marks on or around the appliance 
  • a higher level of condensation than normal in the room where the appliance is installed
  • anyone in your household is suffering from drowsiness, headaches, nausea or pains in the chest when using a gas appliance.
  • A yellow or orange lazy flame - not crisp and blue

If you notice any of these signs, turn off the appliance immediately and report it to National Grid on 0800 111 999.