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Repair timescales

Some repairs are more urgent than others. To make sure that the most important ones are done first, the council has set out priorities as follows:

Emergency repairs 

Emergencies will be responded to on the same day that they have been reported. These are repairs that are a danger to health or safety, or those that may cause serious damage to the property. Examples include a serious electrical fault or a major water leak.

Urgent repairs

These will be carried out within seven working days from the order being given to the contractor as long as you allow us to access your home. These are repairs that could affect your comfort or convenience. Examples include a broken tap or light.

Routine repairs

These repairs will be carried out within 20 working days from the order being given to the contractor as long as you allow us to access your home. These are repairs that do not affect your health and safety, such as a door closer not working or a noisy ball valve in your toilet.

Long-term planned repairs

We plan to do work that doesn't fit into the other categories as part of a long-term programme, as this is the most efficient way to work. Examples include repairing fencing, gutter clearing, loft insulation, replacement cladding and brickwork pointing. 

Who to contact for further advice

Please see our contact details in the panel on the right of this page.