Christmas Opening Hours
During the Christmas and New Year period, the Council’s offices are closed and services will operate as outlined below. Further information can be found at westlancs.gov.uk
CUSTOMER SERVICES & TELEPHONE ENQUIRIES
The Customer Services Contact Centre will close at 12noon on Wednesday 24th December 2025 and will re-open at 8:30am on Friday 2nd January 2026. For emergency calls when the offices are closed, please call 01695 577177.
CUSTOMER SERVICE POINTS (DERBY STREET, ORMSKIRK & CONCOURSE SHOPPING CENTRE, SKELMERSDALE)
The Customer Service Point at Derby Street will close at 12noon on Wednesday 24th December 2025, and re-open at 9am on Friday 2nd January 2026.
The Customer Service Point at the Concourse Shopping Centre will close at 12noon on Wednesday 24th December 2025 and re-open at 10am on Tuesday 6th January 2026.
PLEASE NOTE: Any customer feedback received after 12noon on Tuesday 23rd December 2025 will be actioned on Friday 2nd January 2026.
HOUSING SERVICES
From 12noon on Wednesday 24th December and 08:30am on Friday 2nd January 2026 only emergency repairs can be reported. If you have an emergency repair during this period, please call 01695 577177.
PLEASE NOTE: Any repairs reported online during the Christmas close down period will not be actioned until after Friday 2nd January 2026.
REVENUES & BENEFITS SERVICE
The Revenues and Benefits Service will close at 12noon on Wednesday 24th December, and re-open at 8:30am on Friday 2nd January 2026.
You can still make payments during this period by visiting the Council’s website at westlancs.gov.uk/payabill or using the automated telephone payment line, available 24 hours a day on 01695 585150.
PAYMENTS
You can still make payments during this period by visiting the Council’s website at westlancs.gov.uk/payabill or using the automated telephone payment line, available 24 hours a day on 01695 585150.
REFUSE & RECYCLING
Over the Christmas period, there will be scheduled changes to bin collections:
- Tuesday 23rd December 2025 will take place on Saturday 20th December 2025
- Wednesday 24th December 2025 will take place on Tuesday 23rd December 2025
- Thursday 25th December 2025 will take place on Wednesday 24th December 2025
- Friday 26th December 2025 will take place on Saturday 27th December 2025
- Tuesday 30th December 2025 - No change
- Wednesday 31st December 2025 - No change
- Thursday 1st January 2026 will take place on Friday 2nd January 2026
- Friday 2nd January 2026 will take place on Saturday 3rd January 2026
- No brown bin collections from Tuesday 23rd December 2025 to Friday 2nd January 2026
- Garden Waste collections will be suspended from Tuesday 23rd December 2025 to Friday 2nd January 2026.
- PLEASE NOTE: Some revised collection days will be earlier than their usual date.
MARKETS
Our traditional market in Ormskirk will be closed on Thursday 25th December 2025 and on Thursday 1st January 2026. To support festive trading, we’ll be holding an additional market on Monday 22nd December in the lead-up to Christmas and the market will open on Saturday 27th December 2025 as usual.
CAR PARKS (PAY & DISPLAY)
In line with existing arrangements on Sundays and Bank Holidays, the Council’s pay & display car parks will be free of charge on Thursday 25th and Friday 26th December 2025 and on Thursday 1st January 2026.
LEISURE
Please visit westlancsleisure.co.uk to find out when our leisure centres and pools will be open over the Christmas period.
