Charges for wheelie bins
If your wheelie bin is lost, stolen or damaged, or if you have moved into a property that does not have any bins, a charge of £23 will be made for a replacement. The charge was approved by council on 16 October 2013 and introduced on 26 June 2014.
If you are the first occupier of a newly-built property and are requesting the first set of bins for that property, these will be issued free of charge. Please note that if you need to request replacement bins after the first set have been delivered, these will be chargeable.
Please notify us as soon as possible if your bin has been lost, stolen or damaged.
Order a new bin
You will need to pay the charge in full at the time of your request. You can pay by debit or credit card. Please note that a charge will be made for payments made via credit cards. Unfortunately, we do not accept cheques or cash.
Frequently asked questions
Why have these charges been introduced?
In 2103 the council spent approximately £35,000 on replacing wheelie bins. Due to a significant reduction in central government funding, the council can no longer afford to replace bins entirely at its own cost. The charge will help to offset administrative and delivery costs associated with providing a replacement bin.
We also hope the charges will encourage residents to look after their bins. This in turn may reduce incidents of anti-social behaviour, for example arson attacks and bin fires.
Are there any discounts for elderly or disabled residents, those on benefits or those receiving an assisted collection?
There will be no concessions for this service. If you are experiencing financial hardship, you need to email or write to the Street Scene Services Team setting out the reasons why you cannot afford to pay. Each case will be considered on its own merits and account taken of the circumstances presented by you. Your letter/email will be responded to within 10 working days.
My bin is damaged. Will I still have to pay?
We need to establish the type of damage and how it has been caused. If your bin needs a replacement lid, hinges or wheels, we may be able to repair it for you free of charge. Please contact us: email firstname.lastname@example.org (please provide a phone number where we can call you back) or phone 01695 577177. A member of our Street Scene Services team will contact you to discuss further. If your bin has been damaged by the collection vehicle or crew, we will report this on your behalf and this will be investigated by the Street Scene Services team. Split bins cannot be repaired and you will need to pay for a replacement bin.
If we do need to replace the bin, please leave the damaged bin empty and available for collection. We will not deliver a replacement if the damaged bin is not available.
We have a large family. Can I have an extra grey bin and will I have to pay for it?
Additional grey bins will only be provided to those residents that have six or more in the family. You will need to request an additional bin via our Customer Services Team. One of our Operational Supervisory Officers will make an appointment to carry out a waste audit at your property. If your request is successful then you will be issued with an “authorised” second grey bin for domestic waste only, free of charge.
I have medical waste collected from my property. Can I have an additional grey bin and will I have to pay for it?
Additional grey bins for medical waste may be issued free of charge. You will need to request the additional bin via our Customer Services Team. One of our Operational Supervisory Officers will make an appointment to carry out a waste audit at your property. If your request is successful then you will be issued with an “authorised” second grey bin for medical waste only, free of charge