Contact the housing teams

Rent Recovery

Our Income Management team manage tenants' rent accounts and deal with arrears and other rent issues.
Email: incometeam@westlancs.gov.uk
Tel: 01695 577177 and ask to speak to an income management officer

Rent and Money Advice

Our Rent and Money Advice Team provide confidential advice and assistance about debt, budgeting and claiming welfare benefits and Universal Credit.
Email: moneyadvice@westlancs.gov.uk
Tel: 01695 577177 and ask to speak to an advisor

Tenancy Services

Our Housing Options Advisors deal with the processing and assessment of applications for council accommodation. Email: housingoptions@westlancs.gov.uk Tel: 01695 577177

Our Neighbourhood Officers provide general advice to tenants and deal with tenancy issues.

Email: Neighbourhoods@westlancs.gov.uk  Tel: 01695 585357

Download an updated list of Neighbourhood officers' patches (PDF 200kb)

Our Lettings Officers manage empty properties and sign up new tenancies.

Email: Lettingsteam@westlancs.gov.uk     Tel: 01695 585297

Customer Engagement 

Customer Engagement plays an important part in helping us to shape and improving our services to better meet the needs of our customers. 

If you are a tenant, you can access the "Tenant Hub", a space for West Lancashire Borough Council's housing tenants to access all tenant related surveys, share ideas and discuss important topics. 

We want our customers' voice to be at the heart of everything we do, and we hope you will get involved. 

Sheltered Housing

Our sheltered housing team provide support to those tenants who live in sheltered accommodation.
Email: shelteredhousing@westlancs.gov.uk

Postal address for all of the above: Elson House, 49 Westgate, Skelmersdale, Lancashire, WN8 8LP