Contact the housing teams

Rent Recovery

Our Income Management team manage tenants' rent accounts and deal with arrears and other rent issues.
Email: incometeam@westlancs.gov.uk
Tel: 01695 577177 and ask to speak to an income management officer

Rent and Money Advice

Our Rent and Money Advice Team provide confidential advice and assistance about debt, budgeting and claiming welfare benefits and Universal Credit.
Email: moneyadvice@westlancs.gov.uk
Tel: 01695 577177 and ask to speak to an advisor

Tenancy Services

Our Housing Options Advisors deal with the processing and assessment of applications for council accommodation. Email: housingoptions@westlancs.gov.uk Tel: 01695 577177

Our Neighbourhood Officers provide general advice to tenants and deal with tenancy issues.

Email: Neighbourhoods@westlancs.gov.uk  Tel: 01695 585357

Download an updated list of Neighbourhood Officer Patches.

Our estate walkabouts for 2025/26.

For the Tenancy Policy 2024, click here

For the Neighbourhood Management Policy 2024/27 - click here

Ways to get involved - West Lancashire Borough Council (westlancs.gov.uk) - identify areas that are causing concern, agree priorities & recommend actions.   

Our Lettings Officers manage empty properties and sign up new tenancies.

Email: Lettingsteam@westlancs.gov.uk     Tel: 01695 585297

Tenant Voice 

Tenant engagement plays an important part in helping us to shape and improving our services to better meet the needs of our customers. 

If you are a tenant, you can work with us to change homes and communities for the better. There are a number of ways in which you can get involved, including in person feedback sessions and online surveys.

If you'd like to come along in person to a session, please call Alex on 01695 585143 or email TenantVoice@westlancs.gov.uk

For online engagement, you can access the "Tenant Hub", a space for West Lancashire Borough Council's housing tenants to access all tenant related surveys, share ideas and discuss important topics. 

We want our customers' voice to be at the heart of everything we do, and we hope you will get involved. 

Independent Living 

Our Independent Living team provide support to those tenants who live in sheltered accommodation.
Email: shelteredhousing@westlancs.gov.uk

Postal address for all of the above: Elson House, 49 Westgate, Skelmersdale, Lancashire, WN8 8LP