Contact the housing teams

Rent Recovery

Our Income Management team manage tenants' rent accounts and deal with arrears and other rent issues.
Email: incometeam@westlancs.gov.uk
Tel: 01695 577177 and ask to speak to an income management officer

Rent and Money Advice

Our Rent and Money Advice Team provide confidential advice and assistance about debt, budgeting and claiming welfare benefits and Universal Credit.
Email: moneyadvice@westlancs.gov.uk
Tel: 01695 577177 and ask to speak to an advisor

Tenancy Services

Our Housing Options Advisors deal with the processing and assessment of applications for council accommodation. Email: housingoptions@westlancs.gov.uk Tel: 01695 577177

Our Neighbourhood Officers provide general advice to tenants and deal with tenancy issues.

Email: Neighbourhoods@westlancs.gov.uk  Tel: 01695 585357

Download an updated list of Neighbourhood officers' patches (PDF 200kb)

Our Lettings Officers manage empty properties and sign up new tenancies.

Email: Lettingsteam@westlancs.gov.uk     Tel: 01695 585297

Customer Engagement 

Our Customer Engagement team are here to make sure tenants are given the opportunity to influence and make recommendations on housing services.
Email: customerengagement@westlancs.gov.uk

Sheltered Housing

Our sheltered housing team provide support to those tenants who live in sheltered accommodation.
Email: shelteredhousing@westlancs.gov.uk

Postal address for all of the above: Elson House, 49 Westgate, Skelmersdale, Lancashire, WN8 8LP