Contact the housing teams
Rent Recovery
Our Income Management team manage tenants' rent accounts and deal with arrears and other rent issues.
Email: incometeam@westlancs.gov.uk
Tel: 01695 577177 and ask to speak to an income management officer
Rent and Money Advice
Our Rent and Money Advice Team provide confidential advice and assistance about debt, budgeting and claiming welfare benefits and Universal Credit.
Email: moneyadvice@westlancs.gov.uk
Tel: 01695 577177 and ask to speak to an advisor
Tenancy Services
Our Housing Options Advisors deal with the processing and assessment of applications for council accommodation. Email: housingoptions@westlancs.gov.uk Tel: 01695 585267
Our Neighbourhood Officers provide general advice to tenants and deal with tenancy issues.
Email: Neighbourhoods@westlancs.gov.uk Tel: 01695 585357
Download an updated list of Neighbourhood officers' patches (PDF 200kb)
Our Lettings Officers manage empty properties and sign up new tenancies.
Email: Lettingsteam@westlancs.gov.uk Tel: 01695 585297
Customer Engagement
Our Customer Engagement team are here to make sure tenants are given the opportunity to influence and make recommendations on housing services.
Email: customerengagement@westlancs.gov.uk
Sheltered Housing
Our sheltered housing team provide support to those tenants who live in sheltered accommodation.
Email: shelteredhousing@westlancs.gov.uk
Postal address for all of the above: Elson House, 49 Westgate, Skelmersdale, Lancashire, WN8 8LP