The Council's Responsibilities
The Council has a legal responsibility to carry out certain repairs in your home and must make sure that certain fixtures and fittings for water, sanitations, gas and electricity are safe and in working order. We must also maintain any equipment that is installed to provide hot water and heating, and in communal facilities. We are responsible for the maintenance and repairs in the communal block areas, and rely on tenants to report any repairs needed inside your home.
We want to make sure that all your home repairs are attended to at the earliest opportunity, so if you see anything that needs repairing please contact us as soon as possible. If you live in one of our sheltered schemes, please tell your visiting scheme manager about communal repairs and they will report them for you.
We are responsible for:
- Keeping the structure of your home safe and secure
- Keeping the essential services to your home safe and in working order
- Keeping your home free from hazards
- Keeping communal amenities safe
- Taking care to prevent or repair faults
- Making good plasterwork after carrying out any repair
- Drains, gutters, outside pipes
- Kitchen and bathroom fixtures – basins, sinks, toilets, baths
- Electrical wiring and gas and water pipes and carbon monoxide and Smoke detection
- Property defects such as damp and mould
- Heating equipment and water-heating equipment
We will not pay for repairs that are necessary if you, or anyone living with or visiting you, have neglected or not taken care of your home. If the problem that needs repairing poses a risk to you or your home, we may carry out the repair, but you will have to pay for this work.
If we need to complete a repair that is your responsibility, then you will need to pay for, or agree a payment plan with us before the work can be completed.
We want to maintain your home as best we can and rely on you to help us by reporting repairs promptly and allowing us reasonable access to carry out work. We may also take legal action against you if you fail to let us in when it is reasonable to do so.
