Performance and service standards

Planning Services deliver a range of services including: Development Management, Building Control, Planning Policy and Plans, Conservation and Environment. We aim for our services to be of the highest quality and delivered in the wider public interest. Our Customer Charter sets out how we will help to deliver this aim:

Performance targets

The Development Management section closely monitor performance relating to planning applications and enforcement to help improve service standards.

Our Development Management service is continually looking to improve its levels of customer satisfaction.