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like resident to get involved in this project by picking their preferred artwork designs and also to help to name the garden space. The winning designs will be now be created and used in the garden. Customer Complaints Satisfaction Survey This survey closed on 31 st May 2021 Thank you to everyone who
with making a claim please download this document. Making sure your home is safe and in a state of repair is a top priority for us, so if you’re not satisfied with the condition of your home, please get in touch with us first, so we can listen to you and work together to put things right. Claims
Tenant Newsletter 2023- Issue 1
that we can treat the problem and carry out any repairs required. How to report damp and mould If you see signs of damp and mould in your home, get in touch by calling Customer Services on 01695 577177. Last year, we spent £3.87 million carrying out 22,802 responsive repairs to your homes
Business Taxi Licensing Policy We have developed a licensing policy for Hackney Carriages and Private Hire vehicles, drivers and operators. This policy was approved by the Council’s Licensing and Appeals Committee on 26 July 2022 and came into force on 01 October 2022. Minor amendments
About the council Council offices 52 Derby Street, Ormskirk, L39 2DF Directions to council offices, Ormskirk (external link) More information about services available Customer Service Point, Concourse, Skelmersdale, WN8 6LN Get directions to the Concourse (external link ) More information about
About the council Right of complaint You have the right to lodge a complaint about any aspect of how we are handling your data with the UK Information Commissioner’s Office. Please visit www.ico.org.uk. However, we would welcome the opportunity to review your feedback first, to help us learn from
Tenant Newsletter 2024 - Issue 2
Housing Tenant Newsletter 2024 - Issue 2 Please find below a plain text version of the 2024 West Lancashire Borough Council Tenant Newsletter (issue 2) To download a PDF version of this newsletter, click here Tenant Voice Do you want to make a difference? Get involved to help improve your homes
Tenant Newsletter 2024 - Issue 2
Housing Tenant Newsletter 2024 - Issue 2 Please find below a plain text version of the 2024 West Lancashire Borough Council Tenant Newsletter (issue 2) To download a PDF version of this newsletter, click here Tenant Voice Do you want to make a difference? Get involved to help improve your homes
Business Tender Opportunities For details of West Lancashire Borough Council contracts currently out to tender please visit the-chest (external link) To register with the-chest for regular updates on new tender opportunities, please go to the 'Suppliers' area' on the site and click on 'Register
had; "Thank you to all at business grants from Eclipse, you have helped us during these tough times and without your support we would not have made it through, you get little credit for your hard work, we appreciate all you have done for us, so from a small business thank you very much" Eclipse
Council Tax Support and Universal Credit
authority. Due to this it cannot be part of your universal credit claim. To claim council tax support you must complete a claim form - visit our council tax support page for more information. Side Panels
, improve and put things right. Please visit our Customer Feedback Section to register your feedback. We recommend that you seek independent legal advice on any proposed claim. Side Panels
about improvements within the designated area, and the Borough as a whole. Download Air Quality Action Plan 2011 (PDF 2,416kb) Latest Assessment In September 2012 an Air Quality Action Plan Progress Report was completed. This report aims to demonstrate progress on the Air Quality Action Plan working
out a yearly self-assessment against the code to ensure complaint handling is in line with the code. To see how we are performing against the code, you can read our latest 2025-2026 self-assessment . The Council's Lead Elected Member for Housing Complaints, Councillor Nicola Pryce-Roberts, has been
Housing advice: homeowners in mortgage arrears
your arrears to the total amount you owe and pay it back over the lifetime of the mortgage. You could ask to reduce your mortgage for a period of time or take a repayment holiday where you stop paying for an agreed amount of time. If you are getting benefits, you may be eligible for support
Benefits of working for the Council
viewed as one of the most valuable financial rewards of the job. The scheme is available to eligible employees under 75 years of age and membership provides numerous benefits, including: We top up your pension - something that would be unlikely to happen with a personal pension; You get tax relief
Contracts & Transparency Register
Business Contracts & Transparency Register For details of West Lancashire Borough Council current contracts please visit the-chest (external link) Please note: On the left-hand side of the page select ‘The Chest’ under the ‘Portals’ drop-down, then ‘West Lancashire Borough Council’ under
Bills & benefits Universal Credit Exemptions There are a number of reasons why you might not be able to apply for universal credit - or some elements of it. Exemptions For people living in accommodation classed as specialist accommodation, they will not be able to get their housing costs paid
is available with advice about talking to your neighbour called Over the Garden Hedge (PDF 1.04mb) As well as this, there is also a leaflet entitled High Hedges: Complaining to the council (PDF 378kb ) which explains what will happen if the council get involved. The Council cannot accept a complaint until
Housing Your rights As a Council tenant you have a number of rights, which are listed below. Repairs You have the right to get repairs done on time. In some cases, you have a legal ‘right to repair’ – see our repairs and improvements pages for more information If you are a Secure tenant you have
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