Repairs and improvements

Report a Repair

• Report a responsive repair here
• Access advice and guidance from our heating contractor, Liberty, on simply heating queries and repairs here.
• Read about how we keep you safe in your home here.   Please watch the 3 minute video which can be accessed here to explain the checks that we will carry out and why they are important.

• Awaabs Law & HHSRS Hazards
• Improvements and investments
• Adaptations for disabled people
• Repair timescales
• The Council's responsibilities
• Tenants' responsibilities
• Damp and mould
• Housing safety compliance
• Housing conditions claims
• Want be be involved? Have your say through our Tenant Voice.

Repairs Policies

All repairs policies and processes can be downloaded here 

Our Performance

2025-2026

2024-2025

Our 2024/2025 repairs performance can be accessed here.

2023-2024

We completed 19,663 repairs at a cost of over £4 million.  95.4% of customers were satisfied with repairs.

Awaab’s Law – New Safety Reporting Measures

Awaab’s Law is formally known as the Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025. From 27 October 2025 it places legal duties on social landlords to investigate and resolve emergency hazards and damp and mould hazards within strict timeframes. The law will be extended in phases through 2026 and 2027 to cover all Housing Health and Safety Rating System (HHSRS) hazards, except overcrowding. For more information on Awaabs Law, the HHSRS hazards and what this means for you please see here.  

Awaab’s Law will require all councils and social landlords to take fast and effective action when serious hazards are found in tenants’ homes. This includes emergency issues like unsafe electrics or severe damp and mould. Under the law, we must:

• Investigate emergency hazards and make them safe within 24 hours
• Investigate significant hazards (like damp and mould) within 10 working days
• Send tenants a written summary of findings within 3 working days of the investigation
• Complete safety works (including mould washes) within 5 working days of the investigation concluding

As part of our commitment to compliance and transparency from October 2025 we are now reporting monthly on key safety indicators.  These measures ensure your home remains safe and healthy. We will continue to publish updates and improve our services in line with the law.

Meet with Wates

Wates Property Services will be at the Council Customer Services Point in the Concourse Shopping Center, Skelmersdale, to meet with tenants on the last Wednesday of every month. Please note there will no sessions in December.