Ombudsman Services

Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman looks at individual complaints about Councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.  Their service is free, independent and impartial. 

The Ombudsman will only review complaints once they have been through the Councils complaints procedure or if you have not received a response from us within a reasonable time. 

If you are thinking about making a complaint to the Local Government and Social Care Ombudsman, take a look at How to Complain on their website.

For more information about the Local Government and Social Care Ombudsman service please visit their website.

Housing Ombudsman

The Housing Ombudsman investigates complaints from residents about landlords that provide social housing. This includes:

• Local Authorities (Council's)
• Housing Associations
• Arms Length Management Organisations (ALMO's)

The Ombudsman will investigate complaints about the Landlords Housing Management Services, which includes:

• Property condition and repairs
• Rent and service charges
• Anti-social behaviour affecting residents in their home
• Complaint handling

You can find more information on the types of complaints they will investigate on their website.

Their service is free, independent and impartial. You can contact them at any time for impartial advice and support in helping to resolve a dispute.