Universal Credit (UC) was introduced in West Lancashire in September 2014. UC is now the main benefit for most working age claimants. It replaces the six benefits listed below and puts them into a single monthly payment:
West Lancashire moved to full (digital) service UC on 13 December 2017. If you wish to make a new claim for benefits you will need to claim UC and your claim must be made and maintained online. If you rent a property you need to ensure you input your housing costs correctly. To help you with this, we have put together the Steps needed to add Housing Costs to your Universal Credit Claim (pdf 1138kb)
If you are a Council tenant, your rent costs will change from 1st April 2019 and you must update your housing costs on your Universal Credit claim. To help you with this, we have put together the Steps needed to change your rent on your Universal Credit Claim (pdf, 934kb).
Pensioners and people living in supported exempt accommodation should continue to claim housing benefit from West Lancashire Borough Council. Find out more on our exemptions page.
Claimants already on UC prior to 13 December should be moved to the full service within 3 months. You will be advised by Universal Credits when you need to do this.