Check your rent balance 24/7

My Tenancy App

The quickest and easiest way for tenants to check their rent account is through the My Tenancy App. My Tenancy is a free, simple to use app for your phone or tablet, designed to make life easier for council tenants. 

You can download My Tenancy from the app store (external link) or Google play (external link). It is completely free. You will need your tenancy number, name, date of birth, mobile number and email address to register.

If you don’t have you tenancy number to hand please contact us by email: app@westlancs.gov.uk. In the email you send us please tell us you name, address and date of birth.

If you would like a paper copy of your rent history please click here to complete the Rent statement request through the self-serve portal and we will aim to send this to you within 10 working days of your request.

To submit the rent statement request form you will need a self-service account. If you have not created one before, simply register as a new user, activate your account and use the above facility.

Text and Email Updates

If you have previously registered to receive text and email updates on your rent account this service is unavailable due to technical difficulties. We are working hard to resolve the issue and apologise for any inconvenience this may have caused. During this time please use the My Tenancy App or you can request a paper copy of your rent history.