Support Getting Online

Currently 11.3 million adults in the UK still lack the essential digital skills that are necessary for life and work* and West Lancashire Borough Council are hoping to tackle this. One of our priorities in the Council Plan is to engage and empower our local communities by delivering digital inclusion initiatives, to encourage self-service and further strengthen customer service. We're doing this by making sure our customers know where they can access the internet and also have access to free digital skills training; please see below to see how we can help you get started.

Buzz IT Project - Digital Support Project

Buzz IT is a partnership project between West Lancashire Borough Council, West Lancashire CVS and Citizen Advice Lancashire West.  As more and more services are changing to being available solely online, Buzz IT aims to break down some of the barriers stopping people using the internet and decrease the risk of exclusion from those services.

Buzz IT also aims to:

  • Provide information on changes to public services, including signposting customers to our Customer Portal on the Council website
  • Raise awareness of local venues with free internet access
  • Explore residents’ concerns and barriers to going online
  • Promote sources of support and learning
  • Create volunteer digital champions across the borough
  • Develop a sustainable community of digital support within West Lancashire

If you would like support getting online or more information about the project please contact Rachel on 01695 585275/ or Helen at CVS on 01695 733737/

Developing your skills

Learn my way (external link) is a website full of free online courses for beginners which is ran by The Good Things Foundations.  Its designed to help you develop your digital skills to make the most of the online world, so whether you're just starting out digitally or you want to add to your existing skills, Learn My Way has a course for you. Here's a list of just some of the courses on offer:

  • Using a touchscreen
  • Using email
  • Online shopping
  • Video calling & socialising online
  • Keeping your personal information secure online
  • Job hunting online
  • GP services online: a how to guide
  • Online and mobile banking
  • Using public services online
  • Universal Credit: a how to guide
  • How to be a Digital Champion

Remember when registering to use the West Lancashire Borough Council Centre Code which is: 8000627
If you have any questions about Learn My Way please email the Customer Engagement Team at

Getting Access to the Internet

  • Libraries (external link): many libraries have public computers and offer free wifi access, check out your local library to see what they have on offer
  • Community centres: staff at your local community centre can provide help and support while you take your first steps to be online.

Help With Our Site

We try to provide a website that is easy to use and accessible for everyone but if you are having trouble, why not read our handy help pages for hints and tips:

The Benefits

Once you feel more confident online you’ll find a whole host of services at your fingertips.

With our website alone, you can access a whole range of services from paying your council tax or council house rent to finding when your bin is due to be emptied or what planning applications have been submitted near to your home.

View all our online services

*According to study conducted by Good Things Foundation 2018 – Bridging the Digital Divide campaign.