West Lancs logo

Help and support

Christmas and New Year can be a difficult time for many people. If you're alone, or need advice and support during the festive season, get in touch with one of the following helplines or services:


Tel: freephone 0800 1111

Web: Childline (external link)

Childline is the free helpline for children and young people in the UK. Children and young people can call to talk about any problem – counsellors are always on hand to help you sort it out.

Domestic violence

Tel: freephone 0808 2000 247

Web: Refuge (external link)

Web: Women's Aid (external link)

Run by Women’s Aid and Refuge, the helpline provides 24-hour access to emotional support, practical information and can refer women to refuges across the UK. All calls are confidential.

The Samaritans

Tel: freephone 116 123

Web: The Samaritans (external link)

The Samaritans helpline is available 24 hours a day to provide confidential emotional support for people in distress or despair.


Tel: freephone 0808 800 4444

Web: Shelter (external link)

Shelter provides a free, national telephone advice line staffed by trained housing advisers who can help with all sorts of problems from finding a place to sleep to suggesting how to handle mortgage arrears. Advisers can give immediate, practical assistance, tell you your rights, offer advice and guidance and suggest specialist or local support services to help you in the longer term.