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Website service standards

over 98% of the time We test the website over a variety of line speeds to identify any problems with download times. We use a site monitoring service to make sure our website is technically online and available. The website is generally available for over 98% of the time. Whilst we expect

Website accessibility and help

accessible PDF, large print, easy read, audio recording or braille if you find an accessibility problem not listed on this statement if you have positive feedback on the accessibility considerations made Complaints process If you have reported a problem with our website or asked for an alternative format

What to do when a tenant dies

Housing What to do when a tenant dies If someone still lives at the address If there is still someone living at the property it may be possible for them to take over the tenancy. We will grant the tenancy to a husband or wife, partner or any surviving joint tenants. For tenancies that started

What do you think of our website?

More What do you think of our website? We've designed our website with the aim of making it as easy as possible for customers to use - whether you're using it on a pc or a mobile device such as smart phones and tablets. If you have any comments or suggestions please contact the Comms Team

Copyright

About the council Copyright Important Information The copyright of all material contained within this website is owned by West Lancashire Borough Council unless otherwise stated. Use may be made of this material by educational organisations without permission from West Lancashire Borough Council

Web Use Policy

About the council Web Use Policy This page explains how this website, which is managed by us, uses any data you give to us and the ways in which we protect your privacy. Your Privacy West Lancashire Borough Council takes your privacy very seriously. As a local authority, we deliver services to you

Noise complaints

the following: You must provide your own address and the exact address of the noise problem. If you do not know the address of the noise, we suggest you have a walk about to try to identify the address or speak to neighbours. Complaints cannot be made anonymously to the Council. We will respect your anonymity

Refuse & Recycling

vehicles and recycling facilities. Please do not place batteries in any waste or recycling bins. Collect your used batteries and drop them off at your local recycling centre, or at a collection point in a supermarket, DIY centre or local shop. Missed bin collection We keep our website and social media

Environment

tidy Help keep our streets clean and free from unwanted waste. Litter Fly tipping Abandoned vehicles More... Keeping West Lancs tidy Pest Control If you have a problem with insect pests or vermin, the council is here to help. Charges Pest identifier How we are reducing the rat population More... Pest

Lancashire County Council Services

Lancashire County Council Lancashire County Council Services Lancashire County Council (LCC) provides a range of services in West Lancashire. To find information or access County Council services, visit the LCC website (external link) : County Councillors - search for my local representative

Pest Control

Environment Pest Control Control Services West Lancashire Borough Council provides a comprehensive and understanding pest control service, offering advice and treatment for both residents and local businesses. Our friendly, skilled and experienced technicians are trained to nationally recognised

Support Services - Bereavement Support

More Support Services - Bereavement Support Organisation Support for Phone Number Email Address Website Web Chat The Bereavement counselling services (ORMSKIRK). Support for adults suffering from bereavement General contact number: 01695570729 West Lancashire GP number: 01695684177 Preston GP

Trade waste collections

Refuse & recycling Trade waste collections We provide a waste collection service to all businesses and schools within the borough. The service is competitively priced, flexible, clean and tidy. You can find out about trade waste collections online at Lancashire County Council's website here

Rents, benefits and money advice

Housing Rents, benefits and money advice Here you can find information about how, where and when tenants can pay their rent; what to do if you have a problem paying your rent and what type of help is available. You can also find out what support you can get with paying bills, rent or a mortgage

Cigarette litter

Environment Cigarette litter Cigarette ends are difficult to clean up, as the small filters fall into grates and cracks in the pavement, avoiding detection by normal cleaning processes. The filters are made of a plastic that can take a long time to break down and be absorbed back into the

Trees, hedges and woodlands

, as long as the tree is not left in an unsafe condition and/or the tree does not die from the works carried out. You have no legal right to cut or remove any part of a tree that does not overhang your property and are strongly advised to consult a professional tree surgeon for guidance on how best

All our online services

that this may cause but we will be working closely with our partners to help minimise any disruption. Whether you want to make a payment, report a problem or request a service you can do it online anytime through this website. Most popular Pay council tax or housing rent or other council bill Find your

Recycling Advice

Refuse & recycling Recycling Advice Reduce Your Waste The best way to tackle the problem of waste is to reduce the amount we produce. Some tips on how to reduce your waste include: Take your own bags when you go shopping Buy products with less packaging Avoid wasting food - wasted food costs

Able Futures

experiencing issues that are affecting your mental health at work. We can help you cope with anxiety, depression, grief or stress, and deal with problems such as disrupted sleep, debt or relationship breakdowns. Apply for mental health support Able Futures delivers support to employers and providers

Council Offices and Customer Service Point (CSP)

may have. You can also access many Council services through your online account with us ( link to Service Now ) and find a lot of information about the Council on this website. Council Offices, 52 Derby Street, Ormskirk L39 2DF This is the main office of West Lancashire Borough Council. Directions

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