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Corporate service standards

advisors will solve as many queries as possible at the first point of contact, where this is not possible they will act as an advocate on behalf of the customer in order to see the query through to a satisfactory conclusion. If a member of staff is unable to provide a full and accurate response

Building Notice Procedure

with the Customer Services reception. We are unable to provide a receipt for the charge at the reception point but one will be provided after the submission has been registered. Using our website you can check the charges for your submission and pay for your submission . Side Panels

Regularisation Certificate

but these should be placed in a sealed envelope and deposited with the Customer Services reception. We are unable to provide a receipt for the charge at the reception point but one will be provided after the submission has been registered. Using our website you can check the charges for your

Who pays CIL, and when?

liability for the development and the CIL charge, using the relevant Assumption of Liability forms. An Assumption of Liability form must be submitted before commencement and we ask for it when we validate your planning application so that we have a direct point of contact with the person responsible

How to get involved

. If you want to report prejudice you have experienced or that someone else has experienced because of a protected characteristic you can do this through the Safer Lancashire (external link) website. We are supporting One West Lancs (external link) where the public, private and community sectors work

Ash dieback

Planning Ash dieback Protecting Ash Trees The native ash is commonly found in the countryside as well as in many gardens, and is one of the top native trees along with oak, lime, willow, alder, birch, and hawthorn. There are a number of other disorders of ash trees and therefore it is important

Event Safety Advisory Group (ESAG)

Business Event Safety Advisory Group (ESAG) The Event Safety Advisory Group (ESAG) provides event organisers with a single point of contact to liaise with key agencies in reviewing safety arrangements for events in the West Lancashire Borough Council area. The ultimate aim of the group is to help

Council tax exemptions

Bills & benefits Council tax exemptions Sometimes you may not have to pay council tax on a property. Most exemptions only apply when no one lives in a property, but sometimes occupied properties are exempt. Exempt properties The following properties are exempt from paying council tax. If you

Hedgerow removal notice

. In calculating the total length of a hedgerow, any gap resulting from a contravention of these regulations and any gap not exceeding 20 metres should be treated as part of the hedgerow. A hedgerow, which meets another hedgerow, is to be treated as ending at the point of intersection or junction

Tenant Newsletter 2025 - Summer Edition

. If you prefer to speak to someone, you can call 01695 577177 between 8.30am and 5.30pm, Monday to Friday. For emergencies outside these hours, a 24-hour answer service is also available. You can also report repairs in person. Just visit one of the Council’s Customer Service Points - either

The Council's Responsibilities

opportunity, so if you see anything that needs repairing please contact us as soon as possible. If you live in one of our sheltered schemes, please tell your visiting scheme manager about communal repairs and they will report them for you. If the repair is needed as a result of damage, misuse or neglect

Cycling

More Cycling Cycling in West Lancashire is easy, fun and, what's more, it's good for you. One of the best things about the borough for cyclists is that it is relatively flat, particularly on the moss lanes between Ormskirk and Southport and to the north in the Tarleton area. West Lancashire also

LHA information for landlords

is entitled to on the Rent Service (external link) website. The LHA rates are set by an independent rent officer and are based on local rents, so are set specifically for the local area. What information is available about a tenant's claim We can only give you information about your tenant if they have given

Station Approach

Leisure & recreation Station Approach Station Approach was adopted by the Parks and Countryside service in 2016. The site previously marked the starting point of the Ormskirk - Skelmersdale branch line, and housed a goods yard and engine shed. Today the area has been handed over to nature

Budgeting and Money Advice

/WestLancashire It's free to use and the details you provide are kept anonymous. Book an appointment To book an appointment please email moneyadvice@westlancs.gov.uk . A money advice officer will contact you to arrange an appointment within five working days, either at your home or at one of our

Getting back to work

home or at one of our Customer Service Points. Side Panels

Tenant Newsletter 2025/26 - Winter Edition

hope this message finds you well as we head into the colder months. My name’s Louise, and I’m one of the tenants involved in helping shape the services we all use here at West Lancashire Borough Council. I wanted to personally welcome you to our winter newsletter - a round-up of what’s been

Mutual exchange

. A minimum of one week's rent will be payable in advance upon approval of a Mutual Exchange request. How to find a mutual exchange The Council's Mutual Exchange provider is called House Exchange. First you will need to register online at : www.houseexchange.org.uk Simply follow the easy onscreen steps

Independent Living

Housing Independent Living Considering a Retirement Property? Have you ever thought about living in one of our retirement properties? These apartments are not communal homes or rest homes, but simply homes where you can enjoy your full independence with the added bonus of security and peace

Ending your tenancy

Housing Ending your tenancy If you wish to end your council tenancy please follow the advice below. Remember to: Give 4 weeks' notice unless you are transferring to another West Lancashire Borough Council tenancy. This can be done by visiting one of our Customer Service Points or by telephoning

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