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a response can be expected and who will provide it; or tell you where you can go for more help. Visiting our offices All front-line staff will wear clear ID badges in a place where it is easy for customers to read. Anybody waiting for an advisor at a Customer Service Point should be seen within 3 minutes
Approach is situated adjacent to Ormskirk Train Station (external link) . Bus links are also widely available in Ormskirk's town centre. Visit the Arriva website (external link) for up to the minute information. Accessibility Our Parks and Countryside Service work hard to manage and maintain all
? Applicants must complete an application form to join the council's housing register and then bid for suitable properties via the Homefinder website. Tenants who qualify for the downsizing scheme will be contacted by a Lettings Officer at the point an offer of accommodation is being made. Mutual
Housing Housing Conditions Claims Information for tenants We’re here to provide safe, sustainable and well maintained homes. You can report a repair on-line via our website , in person at our two main customer contact points : the Council offices in Ormskirk and the Customer Service Point
but these should be placed in a sealed envelope and deposited with the Customer Services reception. We are unable to provide a receipt for the charge at the reception point but one will be provided after the submission has been registered. Using our website you can check the charges for your submission
Leisure & recreation Green Fayre What is the Green Fayre? The Green Fayre is a celebration of the countryside and countryside living. There are a range of stalls and activities providing fun and entertainment for the 1000's of visitors who flock to the show each year. Where and when? The show is
Housing Annual Report 2024/2025 - plain text version
the future of housing services here in West Lancashire. This Annual Report is a reflection of all the work that’s taken place over the past year and more importantly, of the voices, experiences, and feedback of tenants that continue to influence how services are delivered. It’s not just a report on what’s
liability for the development and the CIL charge, using the relevant Assumption of Liability forms. An Assumption of Liability form must be submitted before commencement and we ask for it when we validate your planning application so that we have a direct point of contact with the person responsible
Awaabs Law and the HHSRS Hazards
-old boy who tragically died in 2020 due to prolonged exposure to mould in his social housing property. His death highlighted the urgent need for stronger legal protections for tenants. What Does Awaab’s Law Require? Under Awaab’s Law, councils and housing associations must take swift and effective
page. Succession If a tenant dies and there has not already been a succession, the tenancy of their home will pass automatically to their spouse. Depending on the type of tenancy other relatives could also have the right to succeed providing they have been living in the property continuously
are unsure whether your property falls into one of these categories please get in touch. Unoccupied properties All exemptions listed below are for unoccupied properties. Unless stated, you may not have to pay council tax for as long as each situation lasts. unoccupied property owned, and last occupied
Event Safety Advisory Group (ESAG)
Business Event Safety Advisory Group (ESAG) The Event Safety Advisory Group (ESAG) provides event organisers with a single point of contact to liaise with key agencies in reviewing safety arrangements for events in the West Lancashire Borough Council area. The ultimate aim of the group is to help
that these are not mistaken for ash dieback disease. Please visit the Forest Research (external link) website for more information. Reporting suspected cases If you think you have spotted diseased ash trees, please check the symptoms at the Forest Research (external link) website. If you think you
and finding food, in particular high protein foodstuffs for the larvae such as flies, caterpillars, or spiders. The queen then devotes all her time to laying eggs and by the end of the summer the nest may contain 20,000 or more wasps. In the autumn the new queens and males produced from the nest mate
About the council Ombudsman Services Local Government and Social Care Ombudsman The Local Government and Social Care Ombudsman looks at individual complaints about Councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local
The Council's Responsibilities
that is installed to provide hot water and heating, and in communal facilities. We are responsible for the maintenance and repairs in the communal block areas, and rely on tenants to report any repairs needed inside your home. We want to make sure that all your home repairs are attended to at the earliest
FoI: Charges for information requests
Publication Scheme page . Charges for Planning and Building Control information LOCAL PLANNING FEE SCHEDULE – FROM 1st April 2025 Please access the following link for all associated charges Accessing information via this website, by email or in person Accessing information via the website, having
Tenant Newsletter 2025 - Summer Edition
Property Services, who carry out repairs for the Council, are available in person at the Concourse Customer Service Point on the last Wednesday of every month. Don’t miss your gas safety check - you’ll regret it Annual safety inspections are required & missed appointments can lead to legal action All
is entitled to on the Rent Service (external link) website. The LHA rates are set by an independent rent officer and are based on local rents, so are set specifically for the local area. What information is available about a tenant's claim We can only give you information about your tenant if they have given
Leisure & recreation Hunter's Hill, Hilldale Hunter's Hill was a former quarry that has since been transformed by the Council to make the most of its beautiful woodlands, shrubs and rock faces by creating footpaths, wheelchair access, seating and picnic areas as well as scenic view points
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