Contact us
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Sign up and create a customer account to access online services and to keep track of your enquiries you have sent through to the Council.
- Register for an account to access online services and keep track of your enquiries whether you want to request a service, make a payment or report a problem to us, you can do it online, any time - more than 150 services are available online 24/7.
- Tell us something we need to know: The Council acts on alerts from the general public about issues such as fly tipping, noise nuisance and stray dogs. We ask that these are reported through your customer account so we can take appropriate action.
- If you have a general enquiry, click here.
- Customer feedback
- Democracy enquiry form
Call
Our Customer Services team is the first point of contact for all Council enquiries.
You can contact the Customer Services team on 01695 577177 from 8:30am to 5:30pm Monday to Friday. You can access an emergency out of hours service outside of these times, including emergency housing repairs and homelessness, using the same telephone number.
Come in
Customer Service Points
Our two face to face Customer Service Points (CSP) in the Borough are located at the at the main Council offices in Ormskirk and in the Concourse Shopping Centre, Skelmersdale
Ormskirk Customer Service Point
Located at the main Council Offices at 52 Derby Street, Ormskirk, L39 2DF.
Opening times are: Monday to Thursday, 9am to 5pm and Fridays 9am to 4:45pm
- Directions to council offices, Ormskirk (external link)
- Download information about using public transport to visit us (PDF 72kb)
- Find out about car parking in Ormskirk
Please note: Wigan Road/Abbotsford entrance to Derby Street car park is closed to cars.
There is a pay and display car park at the council offices. If you are staying for less than 30 minutes, you can obtain a free parking ticket from the pay and display machines on the car park.
If you will be longer than 30 minutes you will need to purchase a parking ticket from any of the pay and display machines. Parking tickets must be clearly displayed in the windscreen of your vehicle.
Skelmersdale Customer Service Point
Located on the first floor of the Concourse Shopping Centre, Skelmersdale, WN8 6LN.
Opening times are: Tuesday to Thursday, 10am to 3pm
Download information about using public transport to visit us (PDF 72kb)
Write to
West Lancashire Borough Council, PO Box 16, 52 Derby Street, Ormskirk, L39 2DF.
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New secure email system
West Lancashire Borough Council is committed to managing your data securely. To enhance the security of any data sent via email, we are pleased to announce that we have started using a method of secure email encryption and large file transfer called Egress.
Encrypting an email with Egress means if the email is intercepted by anyone, they will be unable to read the message.
If you are sent an encrypted email only you will be able to read it and the attached documents. To help you open an email sent securely using Egress, we have put together a user guide, which you can find here. You may have to enlarge the image to read all of the text properly:
You can also use Egress to respond to encrypted emails and keep your data safe.
Egress is used extensively by public sector organisations and conforms to the industry standard of email security. We will also use it to encrypt any sensitive or personal information we send to partner organisations. Using the large file transfer facility proved by Egress, we will easily be able to send large documents that would usually be over the maximum size limit for one email.
Media Enquiries
If you have a media enquiry, please email the Communications Team at comms.team@westlancs.gov.uk
Privacy Notice
For further information on how we handle your personal data, please see the Customer Services Privacy Notice (60kb) on our Website, hard copies of which are available on request.
