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This website holds a massive amount of information about the services we provide and it's available 24 hours a day.

• Popular tasks on the website: whether you want to request a service, make a payment or report a problem to us, you can do it online, any time - more than 150 services are available online 24/7.
• Email: customer.services@westlancs.gov.uk
• Comments and feedback
• Tell us what you think of this website

Call

Customer Services deals with around 20,000 calls a month and is the first point of contact for all Council enquiries. Calls are answered from 8.30am-5.30pm, Monday to Friday, with a 24 hour answer and emergency service out of office hours.

• Call us: 01695 577177
• Minicom for deaf or hard of hearing customers only: 01695 585029
• Housing repairs: 01695 577177
• Out of hours homelessness emergency line: 0845 371 0898

Come in

Visit Customer Services at:

• Council Offices, 52 Derby St, Ormskirk, L39 2DF. View a map and get directions to council offices, Ormskirk (external link). Please note that Wigan Road/Abbotsford entrance to Derby Street car park is closed to cars.
• Customer Service Point, Unit 142, first floor of the Concourse, Skelmersdale, WN8 6LN. View a map and get directions to the Concourse, Skelmersdale (external link)

Reduce your carbon footprint - leave the car at home:

• Download information about using public transport to visit Customer Services (PDF 72kb)

Opening hours for both are:

• Monday-Thursday: 9.00am-5.00pm
• Friday: 9.00am-4.45pm

Please note our Housing Benefits advisors are only available at the following times:

• 52 Derby Street, Ormskirk – Monday to Thursday 9.00am to 4.45pm and Friday 9.00am to 4.15pm

• Customer Service Point, The Concourse, Skelmersdale – Tuesday and Thursday 9.30am to 1.30pm by appointment only. Please call 0300 790 0380 to make an appointment.

Write to

West Lancashire Borough Council, PO Box 16, 52 Derby Street, Ormskirk, L39 2DF.

Privacy Notice 

For further information on how we handle your personal data, please see the Customer Services Privacy Notice (60kb) on our Website, hard copies of which are available on request.

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