Contact us


Sign up and create a customer account to access online services and to keep track of your enquiries and alerts you have sent through to the Council.


Customer Services deals with around 20,000 calls a month and is the first point of contact for all Council enquiries. Calls are answered from 8.30am-5.30pm, Monday to Friday, with a 24 hour answer and emergency service out of office hours.

  • Call us: 01695 577177
  • Minicom for deaf or hard of hearing customers only: 01695 585029
  • Housing repairs: 01695 577177
  • Out of hours homelessness emergency line: 01695 577177

Customer Services Points 

The Customer Services Points in Derby Street, Ormskirk, and the Concourse Shopping Centre, Skelmersdale, are currently closed due to the coronavirus pandemic. Please access non-emergency services on this website. For anyone who cannot access services online, our Customer Services team can be contacted on 01695 577177. Emergency calls will be prioritised.

Write to

West Lancashire Borough Council, PO Box 16, 52 Derby Street, Ormskirk, L39 2DF.

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Privacy Notice 

For further information on how we handle your personal data, please see the Customer Services Privacy Notice (60kb) on our Website, hard copies of which are available on request.

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