Contact us


Sign up and create a customer account to access online services and to keep track of your enquiries and alerts you have sent through to the Council.


Customer Services deals with around 20,000 calls a month and is the first point of contact for all Council enquiries. Calls are answered from 8.30am-5.30pm, Monday to Friday, with a 24 hour answer and emergency service out of office hours.

  • Call us: 01695 577177
  • Minicom for deaf or hard of hearing customers only: 01695 585029
  • Housing repairs: 01695 577177
  • Out of hours homelessness emergency line: 01695 577177

Come in

Visit Customer Services at:

Reduce your carbon footprint - leave the car at home:

Opening hours for both are:

  • Tuesday-Thursday: 10.00am-3.00pm


Write to

West Lancashire Borough Council, PO Box 16, 52 Derby Street, Ormskirk, L39 2DF.

Privacy Notice 

For further information on how we handle your personal data, please see the Customer Services Privacy Notice (60kb) on our Website, hard copies of which are available on request.

 Contact us links: