How would you like to access information?

Information Access Importance

We want to ensure that every customer can access our services, regardless of whether they have a disability, speak another language, or are from a different cultural background.  

Request information in the format you prefer

If you have sight or hearing difficulties, or if your first language isn't English, you can request council information to be sent to you in other formats. Once you have completed this form, we will let different teams in the council know and all future correspondence from us will be delivered in that format.

Accessing information

 We can provide alternative means of accessing services for those customers who need it, in any of the following ways:

Hearing difficulties

  • We can also accept type talk calls
  • Hearing loops available in all meeting rooms at 52 Derby Street. A portable hearing loop is available from Customer Services.  Hearing loop at the Customer Service Point, Skelmersdale
  • British Sign Language interpreters are available by appointment, on request - contact Customer Services

Mobility difficulties

Access at 52 Derby Street, Ormskirk:  disabled parking bays, ground floor access with automatic doors, well lit rooms, hearing loops in all meeting rooms and a portable hearing loop in customer services, low level counters, seating available and a disabled toilet

Access at the Customer Service Point, Skelmersdale: disabled parking bays, access to car park and bus station on same level as Service Point, entrance door always open, wide doorways, low level counters, well lit room, hearing loop, seating available, and a disabled toilet, lift to other floors of the Concourse  

Visual difficulties  

We can provide most of our leaflets, publications, newsletters and other written information in the following formats upon request: clear print, large print and where available, Braille or audio tape/CD. Contact Customer Services on 01695 577177  

Language translation and interpreters

If you would like to speak to us through an interpreter, please contact Customer Services on 01695 577177

Most of our publications are available in other languages on request, please contact Customer Services on 01695 577177

This website also has a translation page for the following languages: French, German, Spanish, Portuguese, Italian, Russian, Chinese, Japanese and Korean   If you need information translated into another language, ring the Customer Contact Centre on 01695 577177.