Council offices and CSP

We are still here to help you even though our Customer Services Points are closed due to the coronavirus pandemic.

Please help us to support you, by accessing non-emergency services online at westlancs.gov.uk which are available 24 hours a day Please understand, we are prioritising calls to ensure we can continue to provide our essential services. For anyone who cannot access services online, our Customer Services team can be contacted on 01695 577177.

If you would like discuss an enquiry on any of the following matters you can call or email the  phone number or address given:

0300 790 0380 or Housing.benefits@westlancs.gov.uk for Housing Benefit/Council Tax Support enquiries
0300 790 0381 or Council.tax@westlancs.gov.uk for Council Tax Enquiries
01695 587158 or Business.rates@westlancs.gov.uk for Non Domestic Rate (Business Rates)

You can access a number of council services online. If you are new to using the internet or want to build your confidence Learn my way (external link) is a website full of free online courses for beginners which is ran by The Good Things Foundation. Find out more on our support getting online section. 

Please help us to support you, by accessing non-emergency services online which are available 24 hours a day Please understand, we are prioritising calls to ensure we can continue to provide our essential services. For anyone who cannot access services online, our Customer Services team can be contacted on 01695 577177.

Our online services include:

If you are a Council tenant, or want to be a Council tenant, you can find a lot of information and services online: