Council offices and CSP

West Lancashire Borough Council has two main customer contact points in the borough: the council offices in Ormskirk and the Customer Service Point in Skelmersdale.

Council Offices, 52 Derby Street, Ormskirk L39 2DF

This is the main office of West Lancashire Borough Council.

Please note: Wigan Road/Abbotsford entrance to Derby Street car park is closed to cars.

There is a pay and display car park at the council offices. If you are staying for less than 30 minutes, you can obtain a free parking ticket from the pay and display machines on the car park.

If you will be longer than 30 minutes you will need to purchase a parking ticket from any of the pay and display machines. Parking tickets must be clearly displayed in the windscreen of your vehicle.

Customer Service Point (CSP), Concourse, Skelmersdale WN8 6LN 

The Customer Service Point (CSP) is a great service for Skelmersdale residents at the Concourse. Drop in while you're shopping to ask a question or request a service. 

Services available at Derby Street and the CSP

Our opening hours are currently:

  • Tuesday-Thursday, 10.00am-3.00pm

If you would like discuss an enquiry on any of the following matters you can call or email the  phone number or address given:

0300 790 0380 or Housing.benefits@westlancs.gov.uk for Housing Benefit/Council Tax Support enquiries
0300 790 0381 or Council.tax@westlancs.gov.uk for Council Tax Enquiries
01695 587158 or Business.rates@westlancs.gov.uk for Non Domestic Rate (Business Rates)

You can access a number of council services online, including:

If you are a Council tenant, or want to be a Council tenant, you can find a lot of information and services online: