Claims for universal credit (UC) must be made online.
Before making a claim, you need to gather the following information and have it ready:
If you need to claim Universal Credit but need support in claiming online, help is available through our Assisted Digital Support Service. Please get in touch by email firstname.lastname@example.org or call 01695 712 557. Skelmersdale (external link) and Ormskirk (external link) libraries offer assisted digital support to complete the online claim - contact them to book an appointment.
Full information about how to claim universal credit is provided at gov.uk (external link).
If you haven't got your own pc, computers can be used free of charge at local community centres, Skelmersdale (external link) and Ormskirk (external link) libraries, at Citizens' Advice (external link), and Birchwood Centre (external link).
You need to be a library member to use the computers at local libraries. You can join free of charge at your local library or online at Libraries (external link). Free wi-fi is available in all libraries.
You can also watch the helpful video below for a service overview.
If you have problems with the video above you can view it by visiting YouTube (external link).