Household Support Fund

Applications for the Household Support Fund have now closed 

Applications for the Household Support Fund have now reopened. Specific information regarding a one-off payment for pensioners who receive Council Tax support can be found further down this page.

On 27 May 2022 The Government announced additional measures to support residents with the rise in the cost of living.

West Lancashire Borough Council are now receiving applications from residents who do not have enough resources to meet their immediate short-term needs and require assistance with essential items.  

This grant can be used to help towards the cost of:

  • food
  • energy / water needs
  • essentials linked to energy / water needs
  • wider essentials such as household bills, clothing, and white goods.
  • travelling to COVID-19 vaccination appointments

It is not intended to cover debt advice or general financial hardship support which is not linked to food, warmth and/or hygiene.

The fund is not intended to cover housing costs as there are other benefits and support available to help with these, for example Discretionary Housing Payments.

Awards will be made where there is no alternative means of meeting the need.

Download the application form here.


To be eligible for the scheme you must be:

  • A resident of the West Lancashire area
  • Experiencing financial hardship and not have enough resources to meet your immediate short-term needs


Support available

The scheme can help with short-term living costs such as food, gas, electric, water, essential household appliances, household bills and clothing (this is not an exhaustive list).

If white goods such as washing machines or fridges are required, items will be purchased through the scheme and delivery will be arranged directly to your home. Due to supply there may be a waiting period for white goods.

The scheme will also signpost you to other sources of advice and support to ensure that you get all the assistance you are entitled to.

You may be offered a referral for advice and assistance with finance, debt and/or welfare benefits, to help address your long-term needs. 


The scheme does not cover:

  • Any requests for items that are not essential for example debts incurred by gambling or loans/credit cards, overdrafts, HP etc
  • Applications from those with sufficient income or savings
  • Requests for household items where these are the responsibility of the landlord
  • Rent arrears and/or deposits unless meeting exceptional need


How long will it take for a decision to be made?

We aim to make a decision within five days of receiving all the required information, other than for household goods, where we aim to decide within 10 working days.

Depending on the level of demand for the scheme, this may not always be possible.

To speed up the application process please ensure you fully complete the application form and provide all the evidence we ask for.

Please do not chase up your application until at least 10 working days after it was submitted.

How to apply

We will need the following information:

  • Your full address
  • Full household details for anyone who lives with you
  • Your most recent Bank Statement (including Savings Accounts) showing one months transactions and showing your name and address - dated within the last 2 months. If you do not provide complete bank statements your application will not be considered.
  • What support you need and an in depth explanation as to why the support is required.


Can I appeal a decision if my application is unsuccessful? 

As this is a discretionary scheme there is no right of appeal. However, if you think we have overlooked important information then you can ask for us to look at the application again by emailing providing reasons along with your name, address and reference number.

This decision will be final.


Household Support Fund payment for pensioners in receipt of Council Tax Support

The Household Support Fund has been set up to provide financial support for households on the lowest incomes, particularly those including children and pensioners, who are struggling with energy,  food and water bills.

Some of the funding allocated to West Lancashire Borough Council is to directly help pensioners who are in receipt of Council Tax Support.  We are pleased to announce that those pensioners in receipt of Council Tax Support will receive a payment of £90.00 to assist them with their finances.

How do I apply for the £90.00 payment?

We have identified those customers that are eligible for the £90.00 and letters will be issued to these customers from 25.8.2022.  You do not need to contact us directly, unless you believe you are entitled to the payment and have not received a letter by 16.9.2022.

IMPORTANT - the voucher must be redeemed by 23 September 2022

Once you are in receipt of the letter inviting you to claim, please do not delay in claiming the payment.


How will I receive the £90.00?

To enable us to pay the £90.00 quickly and avoid residents having to complete an application form, we will be providing Post Office Pay out Voucher Codes, which will be included in the letter you receive.   You will be able to take the voucher code to any Post Office in West Lancashire to claim the payment in cash.  When you visit the Post Office to make your claim, you must take the letter and code with you.  To enable the Post Office to issue the payment, they need to see one form of ID that includes your name and home address.  Acceptable forms of ID are:


  • Driving Licence
  • A Local Authority or Government letter (dated within the last 6 months)
  • A utility bill (dated within the last 6 months)
  • A recent Bank statement
  • Rent book/statement


The Post Office will not be able to issue the payment if you do not provide the letter or the relevant identification detailed above.

Can I use my passport for Identification (ID) purposes?

Unfortunately, you cannot  use your passport, as the evidence required must contain your name and address.To enable the Post Office to issue the payment, they need to see ID that includes your home address.  Acceptable forms of ID are:

  • Driving Licence
  • A Local Authority or Government letter (dated within the last 6 months)
  • A utility bill (dated within the last 6 months)
  • A recent Bank statement
  • Rent book/statement

I am unable to get to a local Post Office, can someone claim it on my behalf?


If you are unable to visit the Post Office yourself, you can ask someone to do this on your behalf.  They must take the letter, voucher code and your identification to the Post Office to claim the payment.


Please note, West Lancashire Borough Council accepts no responsibility for any loss of payment should you choose to allow someone else to claim it on your behalf.



How long do I have to claim the payment?

You must visit the Post Office to claim the cash payment by 23 September 2022.


Where is my local Post Office?

 You can find your nearest branch here Branch Finder | Post Office


I don’t have anyone who can cash the voucher at the Post Office on my behalf, what do I do?

If you do not have anyone who can support you to claim the payment on your behalf, please contact our Customer Services team on 01695 577177 and select option 4.


My details on the letter do not match my ID?

If the name on the letter is incorrect, please contact Customer Services on 01695 577177 and select option 4.

Please note, we will never contact you over the telephone or visit you, to ask for personal or bank details. All correspondence in relation to the Household Support payment will come from West Lancashire Borough Council, if you are in any doubt about the legitimacy of a letter or any communication you receive, please contact Customer Services on 01695 577177 and select option 4.




Your privacy

The information that you provide will be processed in accordance with the (GDPR) and data protection law for the purpose of provision and management of the Household Support Fund.

Your personal information, where provided, will be processed under Article 6,1 (e) of the GDPR - processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.