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Paying your rent

The amount of rent you pay depends on the type of home you live in. The rent you are charged will be shown on your annual rent notification letter that we send to you every March.
Your rent is due on Monday each week,  you will be asked for a rent payment in advance before your tenancy starts. Your rent must be paid on time each week unless you have agreed another payment arrangement. You can check your rent account balance and request a rent statement any time by registering your details or by downloading our My Tenancy App.

There are usually four non-collection weeks in each year when rent is not due. However, people with rent owing - called 'arrears' - must continue to pay in these weeks. The non-collection weeks are shown on the rent calendar.

Monthly payments by direct debt or standing order are calculated to include the non collection weeks.

Make paying your rent your number one priority or risk losing your home.

How to pay your rent

There are a wide range of methods to pay your rent or other housing payments:


By direct debit

This is a quick and easy way to pay your rent. We can offer any payment date and you can choose to pay weekly, fortnightly or monthly by direct debit to suit your budget. Setting up a direct debit is quick and easy. Email the Income Team today on incometeam@westlancs.gov.uk or call 01695 585252.

By standing order

This is a quick and easy way to pay your rent. Send your completed mandate to your bank and email a copy to incometeam@westlancs.gov.uk or post to Housing and Inclusion Service, 49-51 Westgate, Skelmersdale, WN8 8LP.

Alternatively visit one of our Customer Service Points or call 01695 577177 to request a standing order mandate.

If you use mobile banking you can set this up online, quoting our bank details – Nat West 01-06-45 account 86998404 and your tenancy number .

Alternatively send your completed form to your bank and email a copy to incometeam@westlancs.gov.uk or post to Housing and Inclusion Service, 49 Westgate, Skelmersdale, WN8 8LP. Alternatively call 01695 585252 or visit one of our Customer Service Points to request a direct debit or standing order form.

For online banking – quote our bank details above and your tenancy reference number.

By telephone

  • By debit/credit card using the 24 hour automated payment line on 01695 585150
  • By debit/credit card by calling Customer Services on 01695 577177. Monday – Friday 8.30am to 5.30 pm.

In person

At Paypoint – retail outlets (with cash only), or at the Post Office by cash, or cheque made payable to ‘Post Office Ltd’. You need a rent payment card at these outlets. If you need a card or a replacement card please tel 01695 585252.

By post

  • Send a cheque or postal order made payable to West Lancashire Borough Council to Revenues and Benefits Service, PO Box 16, Ormskirk, L39 2DF. Please do not send cash through the post.

Check your rent account


If you register for our text and email service you can request a rent balance at anytime. You will also get an update at the end of each month with the last ten transactions on your current rent account. To register you need your tenancy number, house number and postcode. We will check your details and set this up.


How your rent is used

The rent you pay is used in the following ways:

  • repair your home when things go wrong or need replacing
  • pay for major repair work such as replacing kitchens, bathrooms and windows
  • manage the housing service

Rent refunds

If you have overpaid your rent you may be able to request a refund. You can do this by: