Paying your rent

The amount of rent you pay depends on the type of home you live in. The rent you are charged will be shown on your annual rent notification letter that we send to you every March.

If you have weekly rental arrangement agreed, you will be asked for a weekly rent payment in advance before your tenancy starts and then your rent and charges are due in advance on Monday of each week.  If you wish to pay your rent over longer periods – for example, monthly - you will be asked for a monthly rent payment in advance before your tenancy starts and then your rent and charges are due in advance each month.

You can check your rent account balance and request a rent statement any time by registering your details or by downloading our My Tenancy App.

In 2021/22 there are 52 rent charging weeks with 48 rent collection weeks. For tenants not in rent arrears there are 4 non collection weeks as normal, however those who owe rent arrears must continue to pay in the non collection weeks.

For tenants who are in receipt of Universal Credit you will need to update your housing costs through a To-Do you will receive.  An example of the To-Do

For a copy of the rent calendar for 2021/2022 Rent Calendar (pdf 470kb)
For a copy of the FAQ'S for 2021/22 FAQ's (pdf 385kb)

Monthly payments by direct debt or standing order are calculated to include the non-collection weeks.

Make paying your rent your number one priority or risk losing your home.

How to pay your rent

There are a wide range of methods to pay your rent or other housing payments:

Online​

By direct debit

This is a quick and easy way to pay your rent. We can offer any payment date and you can choose to pay weekly, fortnightly or monthly by direct debit to suit your budget. Setting up a direct debit is quick and easy. Email the Income Team today on incometeam@westlancs.gov.uk or call 01695 585252.

By standing order

  • If you use mobile banking you can set this up online, quoting our bank details - Nat West - 01-06-45 account 86998404 and your tenancy number.
  • For online banking - quote our bank details above and your tenancy number.

 

By telephone

 

  • By debit/credit card using the 24 hour automated payment line on 01695 585150
  • By debit/credit card by calling Customer Services on 01695 577177. Monday – Friday 8.30am to 5.30 pm.

In person

At Paypoint – retail outlets (with cash only), or at the Post Office by cash, or cheque made payable to ‘Post Office Ltd’. You need a rent payment card at these outlets. If you need a card or a replacement card please tel 01695 585252.

By post

  • Send a cheque or postal order made payable to West Lancashire Borough Council to Revenues and Benefits Service, PO Box 16, Ormskirk, L39 2DF. Please do not send cash through the post.

Check your rent account

The quickest and easiest way for tenants to check their rent account is through the My Tenancy App. My Tenancy is a free, simple to use app for your phone or tablet, designed to make life easier for council tenants. 

You can download My Tenancy from the app store (external link) or Google play (external link). It is completely free. You will need your tenancy number, name, date of birth, mobile number and email address to register.

If you don’t have you tenancy number to hand please contact us by email: app@westlancs.gov.uk. In the email you send us please tell us you name, address and date of birth. We will then get back in touch within five working days.

Please Note: If you have previously registered to receive text and email updates on your rent account, this service is currently unavailable.

If you would like a paper copy of your rent history please complete a Rent statement request through the self-serve portal and we will aim to send this to you within 10 working days.

To submit the rent statement request form you will need a self-service account. If you have not created one before, simply register as a new user, activate your account and use the above facility.

How your rent is used

The rent you pay is used in the following ways:

  • repair your home when things go wrong or need replacing
  • pay for major repair work such as replacing kitchens, bathrooms and windows
  • manage the housing service

Rent refunds

If you have overpaid your rent you may be able to request a refund. You can do this by:

 

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