If your wheelie bin is lost, stolen or damaged, or if you have moved into a property that does not have any bins, a charge of £25 will be made for a replacement.
Please notify us as soon as possible if your bin has been lost, stolen or damaged.
You will need to pay the charge in full at the time of your request. You can pay by debit or credit card. Unfortunately, we do not accept cheques or cash.
The Council's Privacy Notice (pdf 46kb) in relation to a new wheeled bin can be found in the attached PDF.
In 2013 the council spent approximately £35,000 on replacing wheelie bins. The charge will help to offset administrative and delivery costs associated with providing a replacement bin.
We also hope the charges will encourage residents to look after their bins. This in turn may reduce incidents of anti-social behaviour, for example arson attacks and bin fires.
There will be no concessions for this service. If you are experiencing financial hardship, you need to write to Heidi McDougall setting out the reasons why you cannot afford to pay. Each case will be considered on its own merits and account taken of the circumstances presented by you. Your letter will be responded to within 10 working days.
The Council is no longer providing a repair service for wheelie bins. This is because we have a number of different types of bins across the borough, which all need different parts and so we cannot guarantee that your old bin will be repaired sufficiently for you to use, for example lids closing properly on the bin. If your bin is damaged and needs replacing, you will need to buy a new one from the Council at a cost of £25.00 per bin
Additional grey bins will only be provided to those residents that have six or more in the family. You will need to request an additional bin via our Customer Services Team. One of our Operational Supervisory Officers will make an appointment to carry out a waste audit at your property. If your request is successful then you will be issued with an “authorised” second grey bin for domestic waste only, free of charge.
Additional grey bins for medical waste may be issued free of charge. You will need to request the additional bin via our Customer Services Team. One of our Operational Supervisory Officers will make an appointment to carry out a waste audit at your property. If your request is successful then you will be issued with an “authorised” second grey bin for medical waste only, free of charge
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