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Website service standards

standards The website is available over 98% of the time The website should be correct and up to date The website should be easy to use Web pages must meet Level AA of the W3C guidelines We will acknowledge online enquiries within 1 working day Visitors can give feedback The website is available

Website accessibility and help

accessible PDF, large print, easy read, audio recording or braille if you find an accessibility problem not listed on this statement if you have positive feedback on the accessibility considerations made Complaints process If you have reported a problem with our website or asked for an alternative format

What to do when a tenant dies

Housing What to do when a tenant dies If someone still lives at the address If there is still someone living at the property it may be possible for them to take over the tenancy. We will grant the tenancy to a husband or wife, partner or any surviving joint tenants. For tenancies that started

Tenant Newsletter 2023- Issue 1

Housing Tenant Newsletter 2023- Issue 1 Please find below a plain text version of the 2023 West Lancashire Borough Council Tenant Newsletter (issue 1) To download a PDF version of this newsletter, click here Keeping you up to date with the work we are doing in your community for our tenants. Hello

What do you think of our website?

More What do you think of our website? We've designed our website with the aim of making it as easy as possible for customers to use - whether you're using it on a pc or a mobile device such as smart phones and tablets. If you have any comments or suggestions please contact the Comms Team

Support - Festive support 1

More Support - Festive support 1 Organisation Opening Times Other info Jobcentres: Skelmersdale / Ormskirk To let everyone, know that Job Centres and Benefit Centres will close from Friday 24th December 2021 at 17:00 and reopen on Thursday 30th December 2021. We are closed on New Year’s day 1st

Category 1 apartments

Housing Category 1 apartments Category 1 Category 1 apartments may not have all of the communal facilities of the Category 2 apartments and have a visiting Scheme Manager. All of our retirement apartments have: central heating double glazing bathroom, kitchen and lounge Locations Altcar Lord

Stage 1: Planning application & CIL additional questions form (applicant)

Planning Stage 1: Planning application & CIL additional questions form (applicant) CIL additional questions form (applicant) If you are applying for a development that will trigger a CIL liability (involves creation or conversion of floorspace 100sqm or more or the creation of a new dwelling

Copyright

About the council Copyright Important Information The copyright of all material contained within this website is owned by West Lancashire Borough Council unless otherwise stated. Use may be made of this material by educational organisations without permission from West Lancashire Borough Council

Web Use Policy

About the council Web Use Policy This page explains how this website, which is managed by us, uses any data you give to us and the ways in which we protect your privacy. Your Privacy West Lancashire Borough Council takes your privacy very seriously. As a local authority, we deliver services to you

Refuse & Recycling

not place batteries in any waste or recycling bins. Collect your used batteries and drop them off at your local recycling centre, or at a collection point in a supermarket, DIY centre or local shop. Missed bin collection We keep our website and social media updated with major interruptions or delays

Noise complaints

the following: You must provide your own address and the exact address of the noise problem. If you do not know the address of the noise, we suggest you have a walk about to try to identify the address or speak to neighbours. Complaints cannot be made anonymously to the Council. We will respect your anonymity

Environment

tidy Help keep our streets clean and free from unwanted waste. Litter Fly tipping Abandoned vehicles More... Keeping West Lancs tidy Pest Control If you have a problem with insect pests or vermin, the council is here to help. Charges Pest identifier How we are reducing the rat population More... Pest

Lancashire County Council Services

Lancashire County Council Lancashire County Council Services Lancashire County Council (LCC) provides a range of services in West Lancashire. To find information or access County Council services, visit the LCC website (external link) : County Councillors - search for my local representative

News

Days Published: 16/12/2025 Phase 1 of Digmoor affordable housing regeneration project in Skelmersdale is complete Published: 16/12/2025 Council and community join forces to tackle knife crime Published: 25/11/2025 West Lancashire Borough Council shares 2024/25 annual report Published: 12/11/2025

Pest Control

Environment Pest Control Control Services West Lancashire Borough Council provides a comprehensive and understanding pest control service, offering advice and treatment for both residents and local businesses. Our friendly, skilled and experienced technicians are trained to nationally recognised

Support Services - Bereavement Support

More Support Services - Bereavement Support Organisation Support for Phone Number Email Address Website Web Chat The Bereavement counselling services (ORMSKIRK). Support for adults suffering from bereavement General contact number: 01695570729 West Lancashire GP number: 01695684177 Preston GP

Changes to social housing benefits

Bills & benefits Changes to social housing benefits Under occupation charge (bed tax) Since April 2013 social housing properties have been subject to the under occupation charge. This is based on a tenant having more bedrooms than they are eligible for. The charge can be either a 14% reduction

Trade waste collections

Refuse & recycling Trade waste collections We provide a waste collection service to all businesses and schools within the borough. The service is competitively priced, flexible, clean and tidy. You can find out about trade waste collections online at Lancashire County Council's website here

Rents, benefits and money advice

Housing Rents, benefits and money advice Here you can find information about how, where and when tenants can pay their rent; what to do if you have a problem paying your rent and what type of help is available. You can also find out what support you can get with paying bills, rent or a mortgage

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