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Complaints

acting on your behalf to make a complaint is by completing an online Customer Feedback form. If you prefer, you can: Call us on 01695 577177 Visit one of our Customer Service Points: 52 Derby Street, Ormskirk, West Lancashire, L39 2DF Unit 142, The Concourse Shopping Centre, Southway Skelmersdale

Neighbourhood Plan Preparation

Parish Neighbourhood Plan. At this point, the Borough Council took on the role of proceeding with the Plan. Evidence Base The NP is supported by a range of evidence, including a Strategic Environmental Assessment and a Habitats Regulations Assessments. This evidence has been used to inform

Paying your rent

a standing order mandate (PDF 21.5kb) and send your completed form to your bank and email a copy to Rental Income Team or post to Income & Financial Inclusion Team, 52 Derby Street, Ormskirk, L39 2DF or visit one of our Customer Service Points By telephone By debit/credit card using the 24 hour automated

Changing Lifestyles Programme

-referral form (external website) or see your GP, Nurse or other health care professional to be referred. *please note referrals are subject to eligibility criteria If you would like more details, please email changinglifestyles@westlancs.gov.uk Don't miss out on this opportunity to make a change. Changing

Organising a street party

. Insurance protects you as the organiser for unforeseen incidents. You will find it helpful to go onto the Streets Alive website (external link) and The Big Lunch website (external link) for further advice. Quotes for insurance start from as little as £50. The costs can always be split between residents

Independent Living

online at the Homefinder website (external link) . Download the Independent Living Guest Room Protocol here Side Panels Contact Voids and allocations Lettingsteam@westlancs.gov.uk 01695 585297

Abbey Lakes, Up Holland

and parking for cars is limited, however public transport is available, just visit the Arriva (external link) or Orrell Train Station (external link) website for more information about localised bus and train routes. Accessibility The Parks and Countryside Service do their best to keep Abbey Lakes

Cycling

Station has a secure cycle shelter. To apply for a swipe card, visit the Merseyrail (external link) website. Cycling strategy We are keen to encourage cycle use for both commuting and leisure, and have produced a strategy to develop better cycle routes and facilities across the district: Download

Ruff Wood, Ormskirk

by car or on foot via Vicarage Lane or Ruff Lane, both of which surround the west side of the site. Ormskirk Train Station (external link) is just ten minutes away on foot and bus stations are also widely available in Ormskirk's town centre. Visit the Arriva website (external link) for up

Stanley Coronation Park, Skelmersdale

are available at Up Holland Train Station (external link) . For bus links, refer to the Arriva website (external link) for up to the minute information. Accessibility Our Parks and Countryside Service work hard to manage and maintain all of our sites to ensure that they are accessible and safe for all

Help and advice for private sector landlords

for landlords, which can be found on the gov.uk page at this link . Pet friendly tenancies The Government has produced a new standard tenancy agreement that landlords can use that covers consent for tenants to have pets. The new agreement can be viewed on Gov.uk (external link) website. Private Sector Housing

FOI Publication Scheme

and Warm Spaces. Lancashire County Council are responsible for these services. You can find more information on their website Classes of information - Lancashire County Council The email address for Lancashire County Council is: FreedomofInformation@lancashire.gov.uk The postal address is: Lancashire

LHA information for private tenants

of the property you need. You can check how many rooms you are entitled to on the Rent Service (external link) website. The LHA rates are set by an independent rent officer and are based on local rents, so are set specifically for the local area. How much you will receive Once the rate you are entitled

Acceptable use guidance

can get back to you. The council will generally respond to customers who wish to request services, or make complaints, by directing you to use the website or to contact customer services, as social media is not really the appropriate channel for dealing with these issues. If your query is urgent

Beacon Country Park, Up Holland

Holland Train Station (external link) website for up to date information regarding your nearest bus and train links to the from the site. Accessibility Public toilets are situated next to the Ranger Centre and provide male/female and disabled toilet facilities. Disabled car parking facilities

Tenant Newsletter 2023- Issue 1

have created an easy read guide on our website on how to reduce condensation. westlancs.gov.uk/housing/i-am-a-council-tenant/repairs-and-improvements/damp-and-condensation.aspx . We would encourage any tenant who discovers signs of damp and mould in their homes to contact our Customer Services team, so

Coronation Park, Ormskirk

stations are also widely available in Ormskirk's town centre. Visit the Arriva website (external link) for up to the minute information about bus links. Educational opportunities Coronation Park can be used by local schools to undertake a variety of educational and outdoor learning activities

Consultation archive 2015

you thought the monies should be spent. Consultation on the funding programme closed on 30 October 2015. A summary of the comments we received will be published on our website in the future. We will consider all the comments in preparing our final recommendations. A final decision on how we

Richmond Park, Burscough

to Burscough Junction Train Station, which can be accessed via Junction Lane. Visit the Burscough Junction website (external link) for train timetables. Bus stops are located on the A59 close to the junction with Junction Lane, a short 5 minute walk from the park. To find out bus times to and from

Citizen Survey 2022

reduction from the 2019 level of satisfaction of 52%. However, there was a marked increase of 7% in the satisfaction of parks and open spaces returning a satisfaction rate of 56% this year. The most convenient way for residents to interact with the Council is to use the website to find information

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