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Downsizing scheme

? Applicants must complete an application form to join the council's housing register and then bid for suitable properties via the Homefinder website. Tenants who qualify for the downsizing scheme will be contacted by a Lettings Officer at the point an offer of accommodation is being made. Mutual

Health and wellbeing

: The BFSG provides emotional and social support and a signposting service for those families requiring welfare support to the families of members of the armed forces who have died in service whatever the circumstances. BFSG is run by SSAFA Forces Help which is the national charity for those who

Paying your rent

to Income & Financial Inclusion Team, 52 Derby Street, Ormskirk, L39 2DF. Alternatively call 01695 585252 or visit one of our Customer Service Points By telephone By debit/credit card using the 24 hour automated payment line on 01695 585150 By debit/credit card by calling Customer Services on 01695

Adding a name to a war memorial

at Square Lane, Burscough. His mother, Ruth, died in 1928 and his father, David, in 1936. In later life, possibly after his parents had died, he lived with his sister Hilda in Ormskirk. Sydney enlisted in May 1940 into the Kings Own Territorial Army (service number 3715213) and was in active

Housing Annual Report 2024/2025 - plain text version

Customer Services Team. We are committed to listening to feedback and will take the necessary steps to improve our services. Your voice matters, and we will keep you informed of outcomes in our newsletters and on our website. Performance & service improvement The council uses performance data to monitor

LHA information for private tenants

of the property you need. You can check how many rooms you are entitled to on the Rent Service (external link) website. The LHA rates are set by an independent rent officer and are based on local rents, so are set specifically for the local area. How much you will receive Once the rate you are entitled

Awaabs Law and the HHSRS Hazards

-old boy who tragically died in 2020 due to prolonged exposure to mould in his social housing property. His death highlighted the urgent need for stronger legal protections for tenants. What Does Awaab’s Law Require? Under Awaab’s Law, councils and housing associations must take swift and effective

Complaints

acting on your behalf to make a complaint is by completing an online Customer Feedback form. If you prefer, you can: Call us on 01695 577177 Visit one of our Customer Service Points: 52 Derby Street, Ormskirk, West Lancashire, L39 2DF Unit 142, The Concourse Shopping Centre, Southway Skelmersdale

Organising a street party

. Insurance protects you as the organiser for unforeseen incidents. You will find it helpful to go onto the Streets Alive website (external link) and The Big Lunch website (external link) for further advice. Quotes for insurance start from as little as £50. The costs can always be split between residents

Pest identifier: Ants

, which forage for food and tend subsequent broods. Winged male and female ants emerge between July and August and mating takes place on the wing during this time, after whichthe males die. The mated females shed their wings and dig a cell in the soil where they stay until the following spring. To be sure

Your rights

page. Succession If a tenant dies and there has not already been a succession, the tenancy of their home will pass automatically to their spouse. Depending on the type of tenancy other relatives could also have the right to succeed providing they have been living in the property continuously

Recent consultations

and will consider the points made as we prepare the next stage of the Plan.' Side Panels

Pest control guidance: Wasps

and the fertilised queens search for hibernation sites. With the onset of winter weather the nests die out and are never reused. Treating wasps nest can be very dangerous. For this reason, a Council treatment is always advised. Treatments and advice Using only the best products, our responsive

Tenant Newsletter 2023- Issue 1

to tenant's homes. £12k was spent on our environmental works programme. £425k was spent on installing new windows in 92 homes. £400k was spent on installing new heating to 146 homes. How to keep your home free from damp and condensation Condensation is one of the causes of damp and mould in homes. We

FoI: Exemptions and Exceptions

The Council does not have to comply with repeated request. This only applies to requests from the same person, submitted without a 'reasonable' interval in between, and where we have already responded to the first request. Although FOI is officially 'applicant blind', this is one of a few circumstances

Right to buy

Housing Right to buy Important Information The government has announced changes to the maximum discount allowed which will come into force for all new applications received on or after 21 November 2024. Please see the government's Right to Buy website for further details. By law, most council

Council offices

About the council Council offices 52 Derby Street, Ormskirk, L39 2DF Directions to council offices, Ormskirk (external link) More information about services available Customer Service Point, Concourse, Skelmersdale, WN8 6LN Get directions to the Concourse (external link ) More information about

Ombudsman Services

Government and Social Care Ombudsman, take a look at How to Complain on their website. For more information about the Local Government and Social Care Ombudsman service please visit their website . Housing Ombudsman The Housing Ombudsman investigates complaints from residents about landlords

FoI: Charges for information requests

or through this website, then you may be charged a fee. FOI requests which will cost less than £450 to answer will be free of charge (please note: we may charge for the cost of postage, photocopying and so on). The £450 cost is based on a calculation of time at £25 per hour of officer time. If you

Cigarette litter

hydrogen, cyanide and arsenic. Cigarette filters can take up to 12 years to degrade. It takes one second to drop a cigarette butt. If it took the same time to pick it up again, it would take one person (working eight hours a day) nearly 20 years to collect the estimated 200 million cigarette butts

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