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Customer Feedback

a positive experience or if we have exceeded their expectations. We will use this information to promote good practice throughout the organisation and give credit to our staff. Our Customer Feedback policy sets out how we handle feedback, which includes Comments, Compliments and Complaints. Have a Comment

Councillors' code of conduct

matters such a: promoting equality treating others with respect not improperly seeking an advantage or disadvantage following appropriate advice declaring pecuniary and non-pecuniary interests registering and declaring disclosable pecuniary interests including gifts and hospitality. The code is in place

Mobile Homes Fit & Proper Person Test

the application form is submitted. In the case of an applicant making multiple applications for more than one site and the relevant person being the same then the following additional charges will apply. A). Small sites of less than 25 caravans – no additional charge B). Sites of 26+ Caravans

2025 - Together We Have

times and further visits. Scrutiny of Wates - August 2025 Be more transparent with available booking slots and set realistic expectations We’ve improved our system so around 80% of repair slots are now visible and accurate when you book. Scrutiny of Wates - August 2025 Provide reports on missed

Apprenticeships

 through the National Apprenticeship Service (external link) and other sources such as colleges. You will soon be able to register for alerts for our apprenticeship vacancies - so watch this space! For more information about apprenticeships and other apprenticeship vacancies visit the gov.uk website

Modern Slavery Act 2015

this commitment through a Council motion. West Lancashire Borough Council will will promote awareness of Modern Day Slavery amongst our residents and work with officers to support survivors, as follows: Train its corporate procurement team to understand modern slavery through the Chartered Institute

Motorcycle nuisance

conduct joint visits with Lancashire Constabulary to local petrol stations to promote responsible trading practises throughout Skelmersdale. Section 59 of the Police Reform Act 2002 allows the police to confiscate motorcycles from anyone who rides their bike illegally and in an inconsiderate

Modern Slavery Act 2015

signalled this commitment through a Council motion. West Lancashire Borough Council will will promote awareness of Modern Day Slavery amongst our residents and work with officers to support survivors, as follows: Train its corporate procurement team to understand modern slavery through the Chartered

Organisational Review for a Sustainable Council

around £800,000 including proposals for enhancing leisure facilities at Burscough and regeneration initiatives such as Wheatsheaf Walks and Skelmersdale's gateway improvements. The Council is also looking to engage and empower our local communities and promote West Lancashire as a great place to live

Becoming a Councillor

Elections) or a Division (County Elections), for a period of 4 years before they would be up for election again. Councillors are not paid a salary, but do receive a basic allowance to cover out of pocket expenses and time devoted to council business. Borough Councillors Scheduled Borough Council elections

Housing Annual Report 2024/2025

update – Digmoor Revival Neighbourhoods and community safety Tenant support and financial inclusion Good news Customer feedback Looking ahead Final thoughts Welcome Messages I am pleased to introduce to you the Annual Report for Housing 2024/25. As a Tenant Voice Representative, It gives me satisfaction

Chequer Lane Lake, Up Holland

Leisure & recreation Chequer Lane Lake, Up Holland Chequer Lane Lake is a scenic countryside recreation area complete with pond and small wooded area. Local residents can enjoy a short walk and there are benches where you can sit and enjoy the wildlife that live in and visit the site

Housing Annual Report 2023/24

and I believe they can be achieved by working together and having our voices heard. During 2023, I heard some exciting news that a new Tenant Voice team was starting and I, along with other interested tenants, had the opportunity to be involved and work with the new team to refresh the opportunities

Report a change in circumstances

at housing.benefits@westlancs.gov.uk or visit the council offices in Derby Street, Ormskirk or the Customer Service Point in the Concourse, Skelmersdale. If you are moving out of the West Lancashire Borough Council area or no longer wish to claim housing benefit or council tax support please let us know straight

Pollution control

to the Planning and Development Services division and make comments relevant to noise, odour and contaminated land on applications received. The purpose of this is to attempt to ensure that new developments or changes of use do not cause any detriment to existing residents or that existing issues

Crisis and Resilience Fund

Bills & benefits Crisis and Resilience Fund The Crisis and Resilience Fund (CRF) is a UK Government program providing financial support to low-income households facing sudden financial crisis while promoting long-term financial resilience. The fund also aims to help reduce repeat crisis by linking

Support Services - Family Support

Young People & Families Service provides Health Visiting and School Nursing Services across the county. Health visiting, Baby clinics, School nurses. Care from Birth to 19 (25 SEN) 0300 247 0040 vcl.019.singlepointofaccess2@nhs.net Lancashire county council Help with urgent needs furniture

Popular tasks

enquiry Dogs Dog waste bins - report a problem Report a dangerous dog Report dog fouling Stray dogs report Food safety Food complaints: premises Food safety contact Food hygiene courses Food complaints - purchased items Health promotion Health promotion enquiry Side Panels

Nifty fifties sessions

on individual groups.) Both clubs are very welcoming and promote an enjoyable, healthy atmosphere! For more information please contact the individual Sports Centres . Side Panels

All our online services

register Pay a parking fine (PCN) Report fly tipping Council Tax - tell us about a change of circumstances Your West Lancs - find information about your property and where you live. Type your address or postcode into the Your West Lancashire panel on the right of this page, or visit Your West Lancs

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