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What our tenants are saying about our services...
by working together and having our voices heard. During 2023, I heard some exciting news that a new Tenant Voice team was starting and I, along with other interested tenants, had the opportunity to be involved and work with the new team to refresh the opportunities tenants and leaseholders had to get
if you disagree If you are still getting housing benefit, we may reduce this each week by an agreed amount. If you don't get housing benefit any more, we will invoice you. You can pay this invoice in a variety of ways as listed below. visit pay a bill Call the automated overpayment recovery phone line
Support Services - Family Support
Young People & Families Service provides Health Visiting and School Nursing Services across the county. Health visiting, Baby clinics, School nurses. Care from Birth to 19 (25 SEN) 0300 247 0040 vcl.019.singlepointofaccess2@nhs.net Lancashire county council Help with urgent needs furniture
Food Waste Collection Services
is already successfully collected in many towns and cities across the country. The service starts in West Lancashire on 31 March 2026. For more information on the Government’s Simpler Recycling scheme visit Simpler recycling: workplace recycling in England - GOV.UK You can find out more information on how
Census 2021 takes place on 21 March
Council used 2011 Census information to identify priority areas for their ‘Superfast’ broadband scheme, focusing on areas where social exclusion directly related to internet provision. Charities and voluntary organisations often use it as evidence to get funding. It helps businesses to understand
Support Services - Armed Services Support
More Support Services - Armed Services Support Organisation Support for Phone Number Email Address Website Web Chat The Veterans Gateway First contact point to get directed to the right support. For veterans and family. 08088021212 Text 81212 online email available Veteran Gateway Yes The Royal
More Emergencies For more information on the busines continutiy plan for lancashire, you can visit lancs cc emergency planning webpage. Download our emergency flood plan here. West Lancashire is a safe place to live but emergencies can happen at any time. The Civil Contingencies Act places a duty
Persistent Organic Pollutants (POPs) Guidance
substances that break down slowly and get into food chains as a result. From 1 st January 2023 this waste cannot be disposed of in landfill and is required to be incinerated. In the past POPs were used in various products including pesticides and industrial chemicals, and released during chemical
Skelmersdale Tawd Valley Centre complete as Borough gets ready to embrace a bright future http://www.westlancs.gov.uk/news/new-skelmersdale-tawd-valley-centre-complete-as-borough-gets-ready-to-embrace-a-bright-future.aspx Council makes key decisions to support the Borough's economy http
2023 - 2025, You Said We Are Doing
in the Customer Feedback website. The link to the Housing Ombudsman will be included as part of the website page Get Involved Web Page Review - January 2024 It wasn’t clear if there was a web page for getting involved – could only find link to Your Voice West Lancs. Tenant Voice and getting involved
activity Nuisance that could cause nuisance or annoyance. Noise complaints For more information on noise issues, or to make a complaint about noise, visit the noise complaints page. What we DON'T class as Anti-Social Behaviour Household noise due to everyday living (such as babies crying, doors
Directions to council offices, Ormskirk (external link) Download information about using public transport to visit us (PDF 72kb) Find out about car parking in Ormskirk Please note: Wigan Road/Abbotsford entrance to Derby Street car park is closed to cars. There is a pay and display car park
domestic seating containing Persistent Organic Pollutants (POPs) has affected the way the council collects and stores waste that may contain POPs. POPs are poisonous chemical substances that break down slowly and get into food chains as a result. From 1 st January 2023 this waste cannot be disposed
the centenary of the end of World War One. For more information about the events that took place in West Lancashire to mark this occasion, please visit the Council's Centenary of the First World War webpage. Borough War Memorials The list below give the locations of the 18 war memorials throughout the borough
Rents, benefits and money advice
Housing Rents, benefits and money advice Here you can find information about how, where and when tenants can pay their rent; what to do if you have a problem paying your rent and what type of help is available. You can also find out what support you can get with paying bills, rent or a mortgage
Keep in touch through social media
About the council Keep in touch through social media How we use Social Media We use Social Media to keep people updated about news and events, and to make sure you know about the hundreds of services available through this website. You can keep in touch with West Lancashire Borough Council and our
as part of the application process. Your National Insurance Number (NINO) will be verified against records held by the Department for Work and Pensions (DWP). If this identity check fails, you must provide evidence of your identity. Get help to find your National Insurance number . If you are unable
are interested in being involved in Community Climate Action within West Lancashire, please email: CommunityEnergy@westlancs.gov.uk Environmental and Green Opportunities Throughout West Lancashire, there are many opportunities for residents, community groups and businesses to take action and get involved. Visit
for each additional wasp nest) Please note that our technician will need to see proof of your benefit claim at the time of treatment. The treatment includes a set number of visits which are stated below: Rats – up to 3 visits Mice – up to 3 visits Wasps – 1 treatment (Please note
More West Lancashire CVS West Lancashire Council for Voluntary Service is a charity that helps support and develop voluntary and community groups. To find out more information about the services CVS offers to groups, including funding advice, training and information visit the West Lancashire
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