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Benefits calculator

Housing benefit and Council Tax Support are means-tested and take into account how much income and savings you have compared with your personal circumstances.

If you are not entitled to Council Tax Support in your own right you may still be able to get help in the form of a second adult rebate, based on the income of people in the household. Use our benefit calculator for an instant online estimate.

Office opening hours

We operate an appointment based enquiry service at 52 Derby Street, Ormskirk, available on a Monday and Friday between 9.30am and 1.30pm. To make an appointment please contact the Revenue and Benefits Service on 0300 790 0380 or email housing.benefits@westlancs.gov.uk to request an appointment. Alternatively you can make an appointment at the reception desk in the Council Offices, Derby Street, Ormskirk.

If you don't need an appointment you can deposit any necessary documentation into the post box at the main Council Office building at Derby Street, Ormskirk, and these will be returned to you by post. Alternatively you can email your proofs to housing.benefits@westlancs.gov.uk Please ensure you put your name, address and reference number if known in the subject field.

Our Customer Service Point, at the Concourse, Skelmersdale is open on a Tuesday and Thursday 9.30am to 1.30pm, by appointment only. Please call 0300 790 0380 to make an appointment.

Revenue and Benefits Customer Satisfaction Survey

Your feedback is important to us and we would love to hear what you think of the service you have received. It you could take a few moments to complete our Customer Satisfaction Survey, we'd really appreciate it.


Your West Lancashire

Information for where you live




0300 7900380*

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone

Revenues and Benefits Service
PO Box 16
L39 2DF