Repairs and improvements

Report a Repair

Repairs Policies

Repairs Policy (176kb)

Disrepair Policy (176kb)

Decorations Allowance Policy (189kb)

Tenant Alterations Policy (242kb) and tenant alterations and improvement application form

Damp & Mould Policy (168kb)

Damp and Mould Strategy & Action Plan (860kb)

Empty Homes Policy (236kb)

Repairs and Improvements Guide for Tenants

Our Performance

2023-2024

We completed 19,663 repairs at a cost of over £4 million.  95.4% of customers were satisfied with repairs.

2024

 

Total Number of Responsive Repairs

Total Responsive Repairs Completed Within Timescale

% Responsive Repairs Completed Within Timescale

%

Emergency Repairs Completed on Time

% Booked Repairs  Completed on First Visit

% Customer Satisfaction with Responsive Repairs.

April 2024

 

850

729

85.76%

95.3%

88.5%

90.5%

May 2024

 

1,192

960

80.54%

98.3%

85%

82.25%

June 2024

 

1,333

1,142

85.67%

99.2%

80%

90.5%

July 2024

 

1,358

1,243

91.53%

98.9%

88%

96.7%

August 2024

1,020

889

87.16%

97%

79%

84%

September 2024

1,426

1,298

91.02%

93%

85%

90%

October 2024

1,508

1,352

89.66%

96.3%

89.6%

94.5%

November 2024

1,654

1,450

87.66%

 

 

 

December 2024

 

 

 

 

 

 

January 2025

 

 

 

 

 

 

February 2025

 

 

 

 

 

 

March 2024

 

 

 

 

 

 

 

Meet with Wates

From January 2025 Wates Property Services will be in the Concourse in Skelmersdale to meet with tenants on the last Wednesday of every month.