Repairs and improvements

Update on repairs

Due to national supply issues with building materials, it is currently taking our repair partner Wates longer than usual to obtain these for some repair and maintenance works.

We are working closely with them to respond as quickly as possible to our tenants' requests for non-emergency repairs and maintenance.

This may result in your repair being delayed as we must prioritise emergency repairs. We are working hard to minimise any disruptions or delays and apologise for any inconvenience caused. Thank you for your patience.

Latest information for Council tenants about repairs to their homes during the coronavirus pandemic

After discussions with our repairs contractor, Wates Living Space, we are continuing to offer a full responsive repairs service to tenants. The service will continue to operate in the Covid-secure manner that has been  successfully developed by both Wates staff and the Councils Responsive Repairs and Voids Team. This will see operatives and staff from both Wates and the Council adhering to all Government and Public Health England (PHE) guidance as well as individual risk assessments and method statements.

  • Report a responsive repair here

However it should be noted that there may be occasions when appointments made with tenants will have to be re-arranged due to operatives and staff having to self-isolate at short notice either because they have contracted the virus or have potentially been exposed to the virus. While we will work with Wates to endeavour to keep this to a minimum, where this is unavoidable Wates have confirmed tenants will be kept updated via text messages re the status of their repairs and any subsequent re-arranged appointment times.

We will be constantly reviewing government advice relating to social distancing measures and working safely in people's homes regarding the Covid19 virus. In the event that additional local lockdowns to assist in the management of rises of confirmed COVID19 infection cases are introduced, then this may see certain routine repairs suspended for the duration of the local lockdown, within affected postcode areas. 

Any reduction in the delivery of routine repairs will be communicated on the Council's web site and other social media platforms to ensure the most up to date information is shared with tenants at the earliest opportunity. 

We would like to thank you for your continued patience and understanding during these difficult times.

My Tenancy App

We would like to make all tenants aware that following the necessary maintenance to the My Tenancy App, we can now confirm that it the app is back up and running and you are to make rent payment in the normal way. We are now also able to provide a full rent balance should you need it.

However, due to an ongoing technical difficulty, the app is currently still unavailable for reporting routine repairs.

If you need to report a repair in the meantime, you are able to do this online here: or by calling 01695 577177.

This does not affect notifications for emergency repairs as these are not reported through the My Tenancy App.

If you need any other services or information, visit: I am a Council tenant webpage.