Repairs and improvements
Report a Repair
- Report a responsive repair here
- Access advice and guidance from our heating contractor, Liberty, on simply heating queries and repairs here.
- Read about how we keep you safe in your home here. Please watch the 3 minute video which can be accessed here to explain the checks that we will carry out and why they are important.
- Improvements and investments
- Adaptations for disabled people
- Repair timescales
- The Council's responsibilities
- Tenants' responsibilities
- Damp and condensation
- Housing safety compliance
- Housing disrepair
- Want be be involved? Have your say through our Tenant Voice.
Repairs Policies
All repairs policies can be downloaded here
Other Documents
Repairs and Improvements Guide for Tenants
Our Performance
2025-2026
| Month |
Total Number of Non Emergency Repairs Carried Out |
Total Number of Emergency Repairs Carried Out |
% Non-Emergency Responsive Repairs Completed Within Timescale |
% Emergency Responsive Repairs Completed Within Timescale |
% Customer Satisfaction with Responsive Repairs. |
|---|---|---|---|---|---|
|
April 2025
|
849 |
317 |
94.46% |
99.37% |
71.64% |
|
May 2025
|
873 | 243 | 85.79 | 99.17% | 79.77% |
|
June 2025
|
897 | 280 | 91.19% | 99.64% | 74.70% |
|
July 2025
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August 2025 |
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September 2025 |
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October 2025 |
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November 2025 |
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December 2025 |
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January 2026 |
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February 2026 |
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March 2026 |
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2024-2025
Our 2024/2025 repairs performance can be accessed here.
2023-2024
We completed 19,663 repairs at a cost of over £4 million. 95.4% of customers were satisfied with repairs.
Meet with Wates
Wates Property Services will be at the Council Customer Services Point in the Concourse Shopping Center, Skelmersdale, to meet with tenants on the last Wednesday of every month.
