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Housing Right to buy Important Information The government has announced changes to the maximum discount allowed which will come into force for all new applications received on or after 21 November 2024. Please see the government's Right to Buy website for further details. By law, most council
Government and Social Care Ombudsman, take a look at How to Complain on their website. For more information about the Local Government and Social Care Ombudsman service please visit their website . Housing Ombudsman The Housing Ombudsman investigates complaints from residents about landlords
Tenant Newsletter 2025/26 - Winter Edition
hope this message finds you well as we head into the colder months. My name’s Louise, and I’m one of the tenants involved in helping shape the services we all use here at West Lancashire Borough Council. I wanted to personally welcome you to our winter newsletter - a round-up of what’s been
FoI: Charges for information requests
or through this website, then you may be charged a fee. FOI requests which will cost less than £450 to answer will be free of charge (please note: we may charge for the cost of postage, photocopying and so on). The £450 cost is based on a calculation of time at £25 per hour of officer time. If you
hydrogen, cyanide and arsenic. Cigarette filters can take up to 12 years to degrade. It takes one second to drop a cigarette butt. If it took the same time to pick it up again, it would take one person (working eight hours a day) nearly 20 years to collect the estimated 200 million cigarette butts
Bills & benefits Additional rooms Tenants renting from a housing association, other registered social landlord or the council, may have their housing benefit reduced if they have one or more spare bedrooms. People of pensionable age are not affected. How many bedrooms is my household allowed
, can be found through the Historic England website (external link) . Additional information about Listed Buildings, including descriptions and images can be found by searching the Heritage Gateway website (external link) . Scheduled monuments There are currently 11 scheduled monuments in West
About the council Right to be informed You have the right to be informed about the collection and use of your personal data. We will do this by way of privacy notices on forms, letters, contracts, on our website or over the telephone. However, this right will not apply if you already have
in August 2009. This concluded that an area of Moor Street, and the adjoining top end of Stanley Street, exceeded the air quality objective for nitrogen dioxide and that an AQMA should be declared - this was done on 20 January 2010. Download detailed assessment 2009 (PDF 1,148kb) Download air quality
Housing advice: homeowners in mortgage arrears
, child tax credit or council tax support. Ways to pay your arrears If you have got any money left over each month after paying essential bills, you could offer to pay some of this on top of your future monthly mortgage payments. If your home is worth more than the mortgage, your lender might let you add
and development management policies) to the Local Plan 2012 - 2027. Consultation ran for six weeks, from 27 June until 9 August 2013. Following receipt of the Inspector's Report on 26 September 2013, the Council adopted the Local Plan 2012-2027 on 16 October 2013. Find out more about the Local Plan
Conservation management and appraisals
personal data, please see the Planning Privacy Notice on our Website, hard copies of which are available on request. A full copy of our Data Protection Policy, which explains how we administer, process and store your data, can be viewed and downloaded from our Website. Management plans Building
on the Serco website (external link) Asylum seekers are not allowed to work, claim benefits or apply for housing with the Council. Refugees Refugees are people who have been granted asylum and have the right to stay in the UK. This means they have the right to live and work in the UK and can access state
penalty notice of £150 or prosecuted in a bid to stop the problem. Additionally anyone with a consent who creates litter will be refused further consents or have their existing one cancelled. Car parks affected The new order banning the distributing of printed material is valid at the following car
submit the relevant plans and supporting information as outlined in the local and national requirements and make sure you submit one copy of the application form together with one copy of a plan at 1:2500 metric scale which shows clearly the location/length of the hedgerow to be removed and were any
with the public and, where appropriate, developers. In 2013-14, the Council prepared development briefs for two sites, one at Firswood Road, Lathom/Skelmersdale and one at Grove Farm, Ormskirk. Adopted development briefs The adopted development briefs for Firswood Road and Grove Farm were adopted
, Tarleton (PDF 96kb) Top Locks, Lathom (PDF 94kb) Up Holland (PDF 87kb) Side Panels Contact Planning Support Team plan.apps@westlancs.gov.uk
sink and basin Blocked: toilets, internal waste pipes and traps (except for communal soil and waste pipes in flats) Repair and replacement of washing machine taps, washing machine waste pipes, washing machine pipework etc. unless fitted by the Council. Electrical installations Plug tops and fuses
) These are larger works that are unable to go into a program of repairs. Examples include, renewing guttering misted glazing ( if no window programme available) full work top replacements external doors garage doors renew timber flooring drainage replacements Some repairs may take longer due to specific
Housing Ombudsman Self-Assessment
the Housing Ombudsman Complaints handling code, visit their website . On 1st October 2022 we launched a new Customer Feedback Policy which meets the requirement of the code and incorporates best practice recommended by the Local Government and Social Care Ombudsman, who deals with complaints for other
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