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Corporate service standards

to the person taking the call. It doesn't matter if someone telephones a direct dial number or the call centre, if a customer is unable to speak to the person they need, we will give them the opportunity to leave a message and they will be called back before noon of the next working day Home visits

CIL charges and calculating CIL

information on the charging schedule, can be found in the Adopted Charging Schedule (PDF 1.2mb) . The charging rates, as set out in the charging schedule, are as follows, but will be subject to the latest indexation: Zone A (£ per sqm) Zone B (£ per sqm) Residential dwelling house £85 Nil

Help and advice for private sector landlords

Enforcement The Private Sector Housing Team acts as a regulatory body with powers to enforce standards in privately rented properties. Officers can issue formal cautions, statutory notices, civil penalties of up to £30,000 or initiate prosecutions. Landlords are encouraged to seek advice from

Open Space SPD (2014)

 has altered the types of infrastructure we seek through planning obligations (Section 106 agreements). The SPD also links with Policy EN3 of the Local Plan 2012-2027 . Download the 2014 Open Space SPD (PDF 374kb) Side Panels Contact Local Plan Team localplan@westlancs.gov.uk

Quotations and tenders process

Purchasing team Purchasing enquiries

Annual Monitoring

Team localplan@westlancs.gov.uk

Food Support

the Let's Make a Difference booklet here (PDF 2140kb). If you need any further information, please contact the Community Connector Team via email: communityconnectors@westlancs.gov.uk who may be able to help. Side Panels Contact

How to increase business opportunities

with all suppliers. Side Panels Contact Purchasing team Purchasing enquiries

Beacon Country Park, Up Holland

and there is plenty of space to walk, run, ride horses or bicycles, fly kites, or just get away from it all and relax. The Ranger Service Beacon Country Park is the base for the Borough's Parks and Countryside Ranger Service . The Ranger Service often run events and activities to enhance your visit. They can also

Junior Rangers' Club

. Booking is required and opens 7 days prior to each event taking place. Block or group bookings will not be accepted and organised groups/organisations should contact the Ranger Service to arrange a separate visit. Side Panels Contact Beacon Country Park beacon.park@westlancs.gov.uk 01695 622794

Housing Ombudsman Self-Assessment

the Housing Ombudsman Complaints handling code, visit their website . On 1st October 2022 we launched a new Customer Feedback Policy which meets the requirement of the code and incorporates best practice recommended by the Local Government and Social Care Ombudsman, who deals with complaints for other

Energy efficiency and grants

insulation and more. For more information visit Cosy Homes in Lancashire (external link) or call 0330 606 1488 Flexible eligibility CHiL has also developed a statement of intent to participate in ECO4 transition and specifically flexible eligibility. Flexible eligibility is a means for each Council to make

Smoke and Carbon Monoxide Alarm Regulations 2022

The Government has provided guidance for landlords and tenants. Visit Gov.UK (external link) for further details. What can the Council do if a landlord does not comply with the regulations? The Council can serve a remedial notice, ordering the landlord to complete the necessary work. If the landlord does

Ormskirk Medieval Festival

the event. There will also be a range of food, drink and trade stalls alongside some current day family entertainments to ensure that the event is a fantastically fun day out for all the family. If you would like to apply to trade/exhibit at Ormskirk Medieval Festival please visit the event application

Ombudsman Services

Government and Social Care Ombudsman, take a look at How to Complain on their website. For more information about the Local Government and Social Care Ombudsman service please visit their website . Housing Ombudsman The Housing Ombudsman investigates complaints from residents about landlords

What we buy, how we buy and what we look for

responsibility For more information, please contact a member of the Purchasing team. Side Panels Contact Purchasing team Purchasing enquiries

How contract award decisions are made

that their bid was unsuccessful. Further information can be provided to unsuccessful tenderers upon request. For more information, please contact a member of the Purchasing team. Side Panels Contact Purchasing team Purchasing enquiries

Improvements and investment

Throughout the Borough Servicing and testing of existing heating systems, electrical re-wiring and fire safety improvements​. If you have any questions or would like to know more information about the Investment Programme or any individual projects please contact the Asset and Investment Team via

Independent Living

and some of these retirement schemes have a visiting Scheme Manager. See a location list of category 1 apartments Category 2 apartments These apartments are all under one roof and have a visiting Scheme Manager . All of these schemes have a communal lounge where social activities are held. These can

Submit an application online

liable for CIL? Side Panels Contact Planning Support Team plan.apps@westlancs.gov.uk

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