West Lancs logo

West Lancashire Borough Council

Coronavirus (COVID-19): Support for businesses

The Government announced that they will provide additional support to businesses through this period of disruption caused by COVID-19 and outlined two types of cash grants to eligible businesses to help meet their ongoing business costs. To check what businesses are eligible for these grant funding schemes please check the Coronavirus (COVID-19): business support grant funding guidance (external link).

For more information please visit our COVID-19 Business Support page for more information and how to apply.

Non-domestic rates or business rates collected by local authorities are the way that those who occupy non-domestic property contribute towards the cost of local services.  The money, together with the revenue from council tax payers, revenue support grant provided by the government and certain other sums, is used to pay for the services provided by your local authority

Billing and collection

We issue rate accounts every March. Accounts are based on the rateable value shown in the current local rating list, times a rate multiplier set by central government, subject to a transitional relief scheme. The notes below form part of your national non-domestic rate bill and it is important you read them when you look at your bill.  

How to pay19/20 (PDF 566kb)

Please look at the Pay a Bill page to find out how and where you can pay.

Your method of payment is shown on your NDR bill. If you wish to change the way you pay contact the Business Rates Section on 01695 587158.

Business rates balance enquiry

Enter the eight digits of your business rates reference number to find out your business rates balance. No personal information - like your business's name and address - is given.



Rateable value

If you have a query about the valuation rate given to your property, you need to contact the Valuation Office Agency (external link) or call 03000 501 501. 


What is a revaluation?

  • The Valuation Office Agency regularly reassess and update the rateable values of all business properties - usually every five years. This is called a revaluation. This is done to maintain fairness in the system by redistributing the total amount payable in business rates, reflecting changes in the property market. Revaluation does not raise extra revenue overall.

How can I find out more?

  • For more information on revaluation, rateable values and business rates, visit revaluation (external link). You can also estimate your business rates bill, including any small business rate relief that may apply.

Business rates forms and reliefs

Office opening hours

We operate an appointment based enquiry service at 52 Derby Street, Ormskirk available on a Monday and Friday between 9.30am to 1.30pm. To make an appointment please contact the Revenues and Benefits Service on 01695 587158 or email business.rates@westlancs.gov.uk to request an appointment. Alternatively you can make an appointment at the reception desk in the Council Offices, Derby Street.

If you don't need an appointment you can deposit any necessary documentation into the post box at the main Council Office building at Derby Street, Ormskirk and these will be returned to you by post. Alternatively you can email your proofs to business.rates@westlancs.gov.uk. Please ensure you put your name, address and reference number if known in the subject field.

Further advice

If you are experiencing financial difficulties you may wish to seek independent advice from:

Citizens Advice
Web: Citizens Advice (external link) 
Local office: Unit 47, The Concourse Shopping Centre, Skelmersdale, Lancashire. WN8 6LN
Tel: 0344 245 1294 from a landline or 0300 330 0650 from a mobile
Fax: 01695 728910

NNDR Privacy Notice

We will handle any information provided to us in accordance with our West Lancashire Borough Council NNDR Privacy Notice (PDF, 36kb)