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Insurance - Making a Claim

of the incident locus. Lancashire County Council can be contacted on 0300 123 6701 or alternatively MARIO is Lancashire's online mapping service, which shows areas of County ownership. Visit Mario Maps (external link) for further details. Information for claimants If you experience damage, loss or harm

Garden waste collections - your questions answered

. The majority of our garden waste subscribers sign up online as it is the quickest and easiest way to continue your subscription. How do I set up a self-service account? If you don't already have a self-service account, you can register for one by visiting https://portal.westlancs.gov.uk/selfserve . Once

Charges for wheelie bins

family or on medical grounds, you will be subject to a waste assessment to help support you to recycle more. This will involve an officer visiting your home and sorting through your waste to ensure that you are recycling everything possible and that you have the correct bins. Order a new bin You

Housing benefit

if you disagree If you are still getting housing benefit, we may reduce this each week by an agreed amount. If you don't get housing benefit any more, we will invoice you. You can pay this invoice in a variety of ways as listed below. visit pay a bill Call the automated overpayment recovery phone line

Domestic Abuse

who think that a friend, relative or colleague who is suffering from domestic violence, to get support, advice or assistance . You can get involved and help raise awareness by retweeting messages from @libertycentre1 and @westlancsbc. You can also find out more by visiting Liberty Centre website

Consent to distribute printed material

will be required after the distribution. For example, applicants will be required to visit the site after 6.00pm on the day of the distribution to collect and properly dispose of any material deposited on the floor by car owners. How to apply for consent If you would like to apply, please do so in writing

Pay a bill

 (174kb) For direct debit forms for business rates, visit business rates forms and reliefs Please note completed direct debit mandates returned by email cannot be accepted by the Revenues Service. Completed mandates should be returned to Revenues and Benefits, PO Box 16, 52 Derby Street, Ormskirk

Pay a bill

 Direct Debit form for Council Tax (174kb) For direct debit forms for business rates, visit business rates forms and reliefs Please note completed direct debit mandates returned by email cannot be accepted by the Revenues Service. Completed mandates should be returned to Revenues and Benefits, PO Box 16

Food Waste Collection Services  

is already successfully collected in many towns and cities across the country. The service starts in West Lancashire on 31 March 2026. For more information on the Government’s Simpler Recycling scheme visit Simpler recycling: workplace recycling in England - GOV.UK You can find out more information on how

2023 - 2025, You Said We Are Doing

and are available to Tenants should they request this. Scrutiny of Gas No Access Procedure - June 2024 Recommended that our teams started to visit homes earlier for those where we have previously experienced issues with access. We have now included this in our No access policy and will start to visit Tenants

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out more? For more information on revaluation, rateable values and business rates, visit revaluation (external link) . You can also estimate your business rates bill, including any small business rate relief that may apply. Stay informed about your business rates Be the first to know about changes

Communal bins

Green bins are for paper, cardboard, envelopes, newspaper & magazines, shredded paper, cardboard boxes & packaging, and non-foil wrapping paper. Flatten cardboard boxes to save space in your bins. To find out more about what you can recycle in West Lancashire, visit out recycling page here

Noise complaints

a Noise Complaint Click: noise complaint online form Call: 01695 577177 (message service for out of office hours) Come in: visit a Customer Service Point at 52 Derby Street Ormskirk or the Concourse, Skelmersdale See also our page on noise complaints in relation to bird scarers Data protection

Anti-Social Behaviour

activity Nuisance that could cause nuisance or annoyance. Noise complaints For more information on noise issues, or to make a complaint about noise, visit the noise complaints page. What we DON'T class as Anti-Social Behaviour Household noise due to everyday living (such as babies crying, doors

Reapplying for a postal vote

visit the voter ID page on the Electoral Commission website. What are my personal identifiers and how they are used? On your application to vote by post you must provide your date of birth and signature, these are your “personal identifiers”. When you vote by post you are required to complete

Climate Change

are interested in being involved in Community Climate Action within West Lancashire, please email: CommunityEnergy@westlancs.gov.uk Environmental and Green Opportunities Throughout West Lancashire, there are many opportunities for residents, community groups and businesses to take action and get involved. Visit

Trees, hedges and woodlands

an appropriate course of action. Should you, or those acting on your behalf, wish to make a claim, details can be found by visiting https://www.westlancs.gov.uk/about-the-council/information-governance/insurance-making-a-claim.aspx What if a hedge is blocking natural light? If natural light is being

Garden waste collection service terms and conditions

collections are available depending upon your circumstances. Visit the website www.westlancs.gov.uk/refuse-recycling for further information and to apply. If you already receive an assisted waste collection this will automatically be applied when you subscribe. 9 Missed Bins You should not report

Business rates forms and reliefs

of your premises, or change our property, you need to tell us. Download Moving in form (Word 27kb) Download Moving out form (Word 27kb) Download New Altered property form (Word 27kb) Methods of payment Download NNDR Direct Debit form (pdf 136KB) Visit the pay a bill page to make a payment or for more

Ormskirk's history through the centuries...

Wigan to a Roman port on the west coast, passing through Ormskirk around Ottershead Farm where Roman coins were found. Other Roman relics include a quern discovered at Slack Farm and are now in the museum at Wigan. The derivation of the name of Ormskirk is undoubtedly Scandinavian. The Vikings