If you've got some household rubbish that's too big for your bin - like an old fridge, television, a mattress or a chair - we can collect it.
When you book your collection you need to tell us exactly which items you want us to remove. Any items that are not detailed on your original request will not be collected.
Please make sure the items are outside your house, but still on your property, by 7.45am on the day of collection. If you live in a council flat, or a private flat within a council block, please do not place items outside your front door, on the landings or in any communal area before the morning of the collection (this is in breach of tenancy conditions and fire regulations). Items must be placed in the communal areas and access must be made available on the day of collection, failure to provide access will result in non collection, no refund will be given. Collection crews do not have keys to gain access to communal areas.
Your collection will be made on a Tuesday, Wednesday or Thursday, depending on where you live - you will be told your day at the time of booking. Bookings are made a week in advance, so if you make a booking any time between Monday and Friday at 12.00pm of one week, your collection will take place the following week. We do not collect on Bank Holidays.
Your items will be collected by the Council's Street Scene Service.
Example of item units:
If you have booked a collection and wish to amend it or to add more items, you must call customer services on 01695 577177 before 12.00pm the working day before the collection is scheduled for.
We will not collect building materials, metal, engine oil, car parts, glass, asbestos, pressurised gas containers, corrosive or other dangerous chemicals. You may be able to take some of these items to your local household waste recycling centre - please check what they accept before making a journey. Please note we cannot do house clearances.
Information for where you live