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Housing Ombudsman Self-Assessment
the Housing Ombudsman Complaints handling code, visit their website . On 1st October 2022 we launched a new Customer Feedback Policy which meets the requirement of the code and incorporates best practice recommended by the Local Government and Social Care Ombudsman, who deals with complaints for other
to tenants about managing their debts, budgeting and claiming welfare benefits. Talking about financial problems with a third party can help to address problems and reduce stress and prevent the situation getting worse. Visit our budgeting and money advice page to find out more Side Panels Contact Money
Bereavement advice and support
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on proposals to ban dogs from a further 26 children’s play areas in West Lancashire in order to help keep children safe and reduce problems with dog fouling. We also consulted on plans to require dogs to be kept on leads in five specified areas in public parks and playing fields. The deadline
and development management policies) to the Local Plan 2012 - 2027. Consultation ran for six weeks, from 27 June until 9 August 2013. Following receipt of the Inspector's Report on 26 September 2013, the Council adopted the Local Plan 2012-2027 on 16 October 2013. Find out more about the Local Plan
Lancashire Borough Council has recently reviewed the way complaints are handled. The Council is always looking for ways to improve the services we provide our customers and recognises the importance of having the customer voice heard throughout. The consultation closed on Monday 30 September 2019
of the Citizens' Survey results 2018 (pdf 4.8mb) Download a copy of the Stakeholders' Survey results 2018 (pdf 1.7mb) Tawd Valley Park People were invited to have their say on the latest stage of an exciting project to make Tawd Valley Park an even better place to visit. The closing date
Tenant Newsletter 2023- Issue 1
that we can treat the problem and carry out any repairs required. How to report damp and mould If you see signs of damp and mould in your home, get in touch by calling Customer Services on 01695 577177. Last year, we spent £3.87 million carrying out 22,802 responsive repairs to your homes
the accommodation, we will need to get permission from the owner before any work can be carried out. We will contact the owner for you and ask for permission. The scheme is not available where the perpetrator of the abuse lives at the address. How long will I wait for a security installer to visit? In urgent
businesses. Economic Recovery Grant The Business Grants team developed the West Lancashire Economic Recovery Grant scheme which aimed to support businesses within eligible sectors, to assist with implementing new ways of working, and to aid in their recovery, post pandemic. The scheme could also
and support on a range of money saving measures. If your property is suitable, you may be able to get energy efficiency improvements installed in your home at a reduced cost or in some cases, free of charge. The energy measures can include, full boiler replacement or repairs, loft and cavity wall
such as hot water or heating (including failing to pay utility bills so the services are cut off) constant visits to the property, particularly late at night and without prior warning entering the property when the tenant is out without prior permission stopping the tenant from having guests intentionally
More Our Apprenticeship Journey Sophie Wright Apprentice Administration Officer, Housing and Inclusion Service I started my apprenticeship at West Lancashire Borough Council in May 2017. I saw an apprenticeship as the best thing for me as I would be able to earn a living wage whilst learning
Environment Pest identifier: Cockroaches Cockroaches need to be effectively controlled as they contaminate food with their excrement, give out an unpleasant odour, and many people can get allergic skin reactions to them. Cockroaches are large robust insects with ‘whip like’ antennae and two pairs
Council tenants and Universal Credit
, please get in touch on: 01695 585252. Housing costs paid direct to your landlord It is possible to have your UC housing costs entitlement paid straight to your landlord if you have vulnerabilities and need support to pay your rent. Your UC payment towards your rent will be paid to the council
. Regular exercise can also strengthen bones and muscles, improve flexibility, boost self-esteem and improve longevity. For more information visit the NHS Website (External Link) on the Benefits of Exercise. Social aspects of physical activity Physical activity has significant social benefits
Submission and Examination of CIL
and these may be viewed below. We also submitted a total of 33 representations arising from the consultation which took place between 26 September and 8 November 2013. The representations can be viewed in the library below, as part of SBO.02 and SBO.06, along with all further evidence documents
will help us assign our resource appropriately. Thinking about their local area: 78% of respondents are satisfied with their local area as a place to live, an improvement of 9% and more than half of residents surveyed said they were satisfied with the way the Council runs things. Given the financial
are unsure whether your property falls into one of these categories please get in touch. Unoccupied properties All exemptions listed below are for unoccupied properties. Unless stated, you may not have to pay council tax for as long as each situation lasts. unoccupied property owned, and last occupied
will spend CIL monies was made by Cabinet in January 2016. Planning policy consultation exercises A range of consultation exercises have been carried out. The Planning Policy Consultation page provides information about consultations and how you can get involved. Gambling Policy The Gambling Act 2005
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